Galaxus Forum

protkiller 1 month ago in Routers

Router with parental control and optical input

My children managed to bypass the parental control on my LG TV and keep watching youtube. I have the UPC/Sunrise connect box and it does not have a parental control. I was thinking about having a router with optic fiber and a parental control (youtube) before the Connect box. Which one would you recommend?

2

Anonymous 3 weeks ago in Fragrances

Maison Alhambra Jean Lowe Azure

Will Galaxus be expanding on the arabian fragrance market? I‘d love to get my hands on Maison Alhambra Azure and Vibe and I think others feel similar

2

Anonymous 11 months ago in Robot vacuum cleaners

Robot vacuum cleaner with schedule without WLAN

Hello together I'm looking for a robot hoover that can vacuum on a schedule even without a Wi-Fi connection. At the same time, the navigation should be good as I want to use it in a small flat with lots of furniture - LIDAR would be ideal. For most robots, schedules only seem to work with Wi-Fi, are there any exceptions?

4

NeMs 2 weeks ago in General

Feedback on Galaxus after-sales service - faulty robot, manufacturer more efficient than vendor

Hello everyone, I would like to share my experience of buying and servicing a MOVA S10 Plus hoover on Galaxus.be, which I bought at the end of April 2025. 🔹 As soon as I received it, the appliance had some malfunctions (erratic mapping, forbidden areas ignored...). I reported the problem 24 hours after delivery. 🔹 Galaxus quickly redirected me to the manufacturer instead of dealing with the case directly. This attitude contradicts Directive (EU) 2019/771, which states that the seller is liable in the event of lack of conformity. 🔹 Parasitic contamination then broke out in my home (giardiosis) - making it impossible to return the appliance for health reasons. Galaxus refused to offer a solution, then formally rejected my request on 27 May, despite the special circumstances and my state of health (66% incapacity). 🔹 In the end, it was the manufacturer MOVA itself that took responsibility, asked me to deactivate the robot, and refunded me in full on 6 June. Galaxus, for its part, refused to act for a month, then claimed not to have received the supporting documents, even though they had indeed been sent to them (invoice, proof of destruction, emails from the manufacturer, etc.). ➡️ My aim is not to polemicise, but to inform future customers about after-sales service management, particularly in cases where the situation requires the customer to be adapted or listened to. In my case, the manufacturer was more serious than the seller. Thanks to all those who will read this feedback.

5

erikcardoso 10 months ago in General

Late delivery

For some time now you have not been respecting delivery times!!! It's unacceptable, it's written delivered the day after tomorrow but it never arrives!!! Several days late. You also list products that are no longer in stock! What's going on?

6

Rohy 16 hours ago in Blij´r

Order spare parts Blij'r Drive

Where or how can I get spare parts for a Blij'r Drive? I can't find the type of vehicle either. Is there a plan of the vehicles?

Anonymous 3 years ago in Blood pressure monitors

Send measurements to the smartphone but not to the manufacturer

Is there a blood pressure monitor that sends the measurements to your smartphone (and saves them locally in Apple Health, for example) without also sending them to the manufacturer of the device? Most of them seem to work only with the manufacturer's app, where you have to register with email and agree that the manufacturer sucks up all the measurements.

2

Anonymous 1 day ago in Shoelaces

Shoelace

That's what it's called in Switzerland. Even Wikipedia is of this opinion.

1

Veat94 1 day ago in Juliana Nails

Blooming Gel

Hello I am looking for the Blooming gel, when will it be available again?

Dedex91 4 days ago in General

Promotional code asus rog

Hi I bought a screen on the list to get the game Doom: The Dark Ages, on the Asus website however they ask me for an asus rog promotion code for those who bought it in switzerland and to ask digitec, can someone in the staff help me? thanks

2

jehaupt 1 year ago in General

Kaufsignal.ch

Has anyone had any experience with Kaufsignal, a supplier on the digitec marketplace. I have been waiting much longer than expected for delivery. It doesn't seem very reliable to me. But I suppose a purchase contract is a purchase contract and at some point they have to deliver or offer a replacement, right?

6

MarcoE636 3 days ago in Light bulbs

Replacement tube

Hello, I am looking for a replacement for my mirror cabinet, the name is "OSRAM FQ 24W/840 HO" and is 55cm long. Has a transformer installed, no starter, I can't see through it any more. Thanks for your help.

8

nstraeuli 1 day ago in E-scooters (standing)

Steering damper for VMAX R55 Pro.

I have been looking for a shock absorber for the VMAX R55 Pro model for some time. Which models are available for the VMAX R55 Pro?

BalouBear 1 year ago in Timers

Add filter according to plug/socket type

It annoys me that it is not possible to filter by socket/plug type in the "Complete range -> Peripherals -> Power supply -> Adapter plug -> Timer + smart plug" products in a Swiss online shop. Type 13 (Swiss plug and socket type) can only be recognised from the product images. You may also be able to recognise it from the detailed description, but the plug/receptacle type is not always specified there either. This makes the search for a suitable product tedious and time-consuming.

3

sophie_m 4 years ago in Collar + Leashes

GPS Tracker for Cats recommendations?

Hello Together Can anyone give me a recommendation for a tracker for my cat? I am unsure which one is really good. I am therefore looking for your experience of which GPS tracker you have tried and which has worked. Thanks for your help Kind regards

4

sfluecki 1 year ago in General

Shipping with Planzer

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

+494

1416

sami.schenkel 6 years ago in Robot vacuum cleaners

Door thresholds

Good day I am looking for a robot hoover that can overcome door thresholds of up to 2.5 cm without any problem. Is there a model that can do this?

+1

7

Anonymous 4 days ago in Digitec

Anyone have experience with cables and chargers from the brand Digitec?

Hey everyone! I'm looking to buy some new charging cables and possibly a charger, and I've been eyeing the Digitec brand. Their prices seem good, but I wanted to check if anyone here has used their products before making a purchase. How's the durability? Do they charge at good speeds? Thanks in advance for sharing your experiences!

1

GrauerMonair40 2 days ago in General

No delivery received

I do not receive any information from Galaxus

2

arik64 6 months ago in Love + Play

Are there actually also workshops or introduction courses for toys and BDSM run by experts?

Would be interested to explore this in a professionally run environment. Many of the existing referral sites seem to have little to no certified suppliers.

2

HUHof 8 months ago in Bike pumps

Bicycle pumps

My previous floor pump has given up the ghost, and at the age of 80 I'm no longer the fittest. Now there are (or were) bicycle pumps that you can operate with your foot, similar to those for air mattresses, inflatable boats, etc. I searched around on the Internet but couldn't find anything. I've searched the internet but haven't found anything. Does anyone have any tips on where I can find one? Many thanks in advance.

2

seberset 2 days ago in General

Unable to choose a branch to collect a purchase?

Hello, why is it no longer possible to choose the collection branch instead of home delivery when placing a digitec order? Thank you in advance for your feedback!

Anonymous 1 year ago in Printing paper

Paper with running direction BB (wide web) wanted

I am looking for a paper A4, 80g/m2, white with running direction BB (wide web). I have searched various products but unfortunately have not found any information on it. Would be nice if it was listed as part of the specifications. Has anyone found such a paper product yet?

2

RoteGummy77 2 days ago in General

Dreame X50 Ultra

Good afternoon, Could you please help me further: I have received an item that has a stain and there is hair and fluff on the labels.

Anonymous 4 years ago in General

noTime lightning delivery - disaster...

Hello Together I ordered a "Delock enclosure" for my small SSD on Thursday. It's not a huge thing, I thought....da I'd take advantage of the "lightning delivery", as I needed the enclosure the same evening. OK, paid via Twint...and then just waited. In the evening then the shock...delivery between 00.10 and 01.00 o'clock.....that's not possible at all. I received an email saying that my order would certainly be delivered the next day....OK, let's wait and see...today......(you'd think that since I didn't receive delivery yesterday, my order would be set to priority 1, as it should be everywhere)....but no....again so late. Dear Digitec, I will call you on Monday and explain the whole thing again, but please, reconsider or talk to the noTime people. YOU and noTime are in a bad light.....because you offer this service. Never again, never again! I'd rather have it delivered by post the next day (would have been even better and faster). What do you think? P.S. the drivers per sé, can't help it....but a bit of customer service?

+79

117

Anonymous 3 days ago in Waterdrop

SILA waterdrop

Why doesn't it have SILA from waterdrop?

1

Anonymous 4 months ago in DIY + Garden

Flash delivery disabled today ?

The earliest delivery date for any product today (green circle with checkmrk) is Tuesday 18.02. In the checkout I can choose Flash delivery, but for Monday 17.02 instead of today. Today is some special day?

1

Luciano25 3 days ago in Toner

Toner

Hello, I am looking for black toner for a Lexmark (C748de) the code on the toner roll is (C734X20G) thank you for your feedback.

1

Anonymous 3 years ago in Access points

AP with WiFi 6 and Ethernet port with more than 1Gbit/s?

WiFi 6 and several Gbit/s with 5GHz is all well and good, but I can't do much with an RJ45 connection that can only do 1Gbit/s. I don't need devices that communicate with each other at 2Gbit/s, but I want to access the internet at 2Gbit/s or more. I don't need devices that communicate with each other at 2Gbit/s. I want to access the internet at 2Gbit/s or more ;-) Is there a good AP that won't directly put my bank account in the red? And please don't suggest Ubiquiti, none of their APs can do more than 1Gbit Ethernet.

+2

8

Anonymous 3 days ago in General

HP Z1 G9 Workstation

Does anyone have any experience with this workstation. I would like to know what the noise level is. I am looking for a very quiet PC. Thanks for any feedback!