Galaxus Forum

I've been a customer of Digitec/Galaxus for many years and used to consider them one of the most reliable online retailers in Switzerland. However, over the past year or so, my experience has become increasingly frustrating. More than half of my recent orders have been shipped or delivered later than the advertised delivery date. While occasional delays are understandable, it has become common enough that I no longer trust the delivery estimates shown when ordering. I've also had several cases where the wrong product was shipped, which meant spending additional time dealing with returns and reordering, or products also arrived damaged due to the bad handling of the delivery services. What frustrates me most is that these problems are no longer isolated incidents. Delays, incorrect shipments, and other fulfillment issues seem to occur far more frequently than they did a few years ago. The overall experience feels noticeably less reliable than it used to be. I'm curious whether others have noticed the same trend recently or whether I've simply had a streak of bad luck. Has anyone else experienced a decline in service quality from Digitec/Galaxus over the past year?

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It’s just a shame – you order a product because Digitec says it’ll be delivered by Day X at the latest. It would have been perfect, as I was due to head abroad the very next day with the product for a film shoot. Digitec also did everything by the book according to their own tracking function – the item was packed, dispatched and the Planzer tracking link generated within hours. Then Day X arrives… Nothing! On the Planzer tracking page, delivery on Day X is confirmed and the parcel has been in transit for 24 hours. On the day of departure, you then make a chargeable call to Planzer and the lady on the phone says, “The delivery hasn’t even been scheduled yet”… What on earth is all this nonsense?! I realise that, if everything really did go according to plan on Digitec’s end, this isn’t even remotely Galaxus’s fault. I have personal experience in the logistics department of one of Switzerland’s largest music retailers. That’s all well and good; I know customers can be a nuisance, and once the parcel is with a third-party delivery company, you’ve no control over it. I’m not blaming Galaxus for that either. But I know from the forum that I’m not the first person to have problems with this Planzer lot… And I really do wonder why a market leader like Digitec continues to work with Planzer. Because this means I simply can’t rely on Galaxus and its delivery dates any more, which is a real shame. As much as I hate to turn to Amazon, in the end I’ll probably have to do just that in future, because with the two or three orders I’ve placed there so far, the delivery dates were spot on EVERY TIME… even at very short notice.

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Suitable for gravel paths, travelling over grass etc. And as inexpensive as possible, as only used around the house and yard area Tips?

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Is the Senor POD for the TruSens Z3000 available to buy separately? Ours is faulty.

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Does anyone happen to know how the pass-through function works on the store-brand power banks? A: The internal charger charges the battery whilst the outputs are powered directly from the battery (the battery is under load during this process) B: The internal charger powers both the battery and the outputs simultaneously (the battery is not under load) C: Another variant I’m not yet familiar with

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Which case is suitable for the above iPad with the dimensions 247.6 x 178.5 x 5.9mm

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Which freezer is suitable for the balcony?

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Hello, when are you planning to add the Onyx Boot Go 6 Gen 2 to your range? Will all colours be available?

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Hey there, After trying out a few options, I’m back on the hunt for THE perfect smartwatch. I’d like something simple but comprehensive – for example, I find Garmin very, very comprehensive in its analytics – basically something that does the job without any frills As for my sports, I do paragliding (I just want to record my route), cycling, hiking, bouldering… I’d like to wear this watch both on a daily basis and for my sporting activities. As for colour, I’m also quite interested in something white, beige or, if really, black I’d already been thinking about the Suunto Race as a possibility. My budget is around 400 CHF. If you could point me in the right direction, I’d really appreciate it :) Looking forward to hearing from you,

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Will Digitec Galaxus include the newly launched Porta Split air conditioner from Midea in its range?

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Does anyone know when Bambu Lab PLA Pure will be available? https://share.google/VLj8BIRtH4...

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Where can I still get Maggi drinkable stock in those little plastic bottles? It was just perfect for me. Can anyone help?

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Hello I am looking for a camera that runs on battery power, and the video material should be stored on the camera or on a memory card. It would be important that the camera works without internet or network, because its location would be a basement where neither electricity, WiFi or the mobile network are available. It would be nice if it started recording when there was movement and could cope with low light. Unfortunately, I didn't find anything in the search or I couldn't find out which models work without network connections/WiFi/mobile phone. I would be grateful for any tips! With kind regards

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The stated delivery times are not adhered to and Galaxus does not change this either. I have several open orders where the delivery time is delayed. The order says delivery the next day, but in reality it's 3 days or longer :( It's not dramatic, but giving unrealistic delivery times just to generate more orders is not right. Then write on sale: "Delivery in 3 to 6 days" and not: "Delivery tomorrow" do you see it differently?

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What does delayed delivery mean? The product was in stock and was described as being delivered the next day. Been waiting for a week. Even Amazon was quicker to receive after 3 days from DE. Also China was faster after 5days received.

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Hello all, I'm looking for a sunscreen that ideally doesn't smell at all and leaves the skin feeling the same after application (no stickiness, white tint, greasy feel, nothing...). Most creams are really sticky and disgusting after application, similar to skin creams. The ingredients are secondary, more important is that I don't have to sell a kidney for some sunscreen :-D. Thanks for your inputs

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Hello, I ordered an Asus GX10. The order was cancelled by Galaxus (despite the payment having been taken). The reason given for the cancellation is that this order apparently poses a security risk, and Galaxus is unable to tell me why. According to the email from the useless customer service team: “We have reviewed your enquiry regarding your cancelled order. As part of an internal security check, your order was flagged as a risk by the system and has therefore been cancelled. In this context, however, we were unable to proceed with processing this order. For commercial and security reasons, we are unfortunately unable to provide you with further information on the exact circumstances.” Can anyone shed some light on this load of nonsense?

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Item ordered yesterday. Available within two days. When will it arrive on Tuesday? So in 1 week. It would be ok if the article didn't still say in 2 days! That's a cheek and it's also impossible to find a customer complaints contact on the homepage. Service 0 points, honesty 0 points, so I can order directly in Asia and save myself the CH prices. It will be here in 1 week.

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In my opinion, it would make a lot of sense to link the filters in the ‘Diet’ section using ‘AND’ rather than ‘OR’. The current filtering option is extremely tedious, whether you’re looking for gluten- and lactose-free products, for example, or whatever combinations you might be searching for. The fact that there doesn’t seem to be an organic filter either doesn’t make things any easier.

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Is it possible to add the following hob to the portfolio? Novy Panorama Pro 90 Matt 1821-g1 https://www.novy.com/de-ch... Thanks!

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Well, you can and should only review products that you’ve bought yourself. That makes perfect sense and is the right approach. So you’re only reviewing your own experience. I think that’s really good.

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I was wondering if there might be any interest in adding PHA filament – from Colorfabb, for example – to the range. Unfortunately, I’m only familiar with the brand, but I’d be delighted if PHA were available, as it’s very durable and biodegradable. :)

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Hello I’m looking for a travel coffee mug similar to the 24Bottles one, but one that’s shock- and slip-resistant. I need it for work, and the mug tends to fall on the floor or I knock it against something. That immediately leaves a dent or scratch. I’m working on public transport and I need it to stay upright on bends. Is there such a thing, or should I just get another 24Bottles?

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I’m new here. My name is Laurent Mouyore ✍️

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Dear Community, dear Galaxus team I would like to bring up for discussion a repeated incident in connection with parcel delivery by PLANZER - in the hope that I am not the only one who has had such experiences and that Galaxus takes its customers' feedback seriously. Yesterday evening, after dark, a parcel with damaged packaging was left directly on my freely accessible driveway without any notification and without ringing the bell. I only discovered the delivery by chance because I was walking the dog outside late at night. If that hadn't happened, the parcel would have been left there overnight - with the risk of moisture damage or theft. For me, this approach is not only unprofessional, but also simply unacceptable - especially as it is not the first incident of this kind. Especially in times when trust and reliability are crucial in online retail, the question arises for me: Is PLANZER really a good choice as a delivery service for Galaxus and its customers? I would be delighted to receive feedback from the Community: Have you had similar experiences? And to the Galaxus team: How is such feedback dealt with internally - and are there any efforts to reconsider the cooperation with certain delivery services in case of repeated problems? Thank you very much for reading along and for your opinions.

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I’m looking for a reliable robot lawnmower for a lawn of around 120m², one that won’t wander onto the neighbour’s property (there’s no fence) and will automatically return to its covered docking station when it rains. Does such a thing exist, and has anyone had a good experience with one?

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I have been thinking about buying a remote-controlled toy (Lush or similar) for some time. How strong is the intensity of these devices, does anyone have experience with them?

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I need a camera that isn’t too big or heavy. It should have a powerful zoom and produce good-quality images. The total cost should be no more than 600 Swiss francs. I want to use it for hiking and for observing animals, whether they’re close by or far away.

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Amazon now supports passkeys, many other services and platforms are following suit. is this also planned at Digitec Galaxus?

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