General

How can I find out my ring size?

0

Digitec sells Bose Soundtouch systems (10, 20 etc.) which will no longer work via the app from May. Bose does not provide official information. Digitec should take such products, which will be useless in two months, off the market.

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It is incomprehensible that you do not see these offers on the Digitec Galaxus AG websites, as you are in the database of resellers certified by OM SYSTEM. Example of an offer from BRACK.CH: - 1799 Frs = OM-1 Mark II + HLD-10 Kit. There is also the CASHBACK discount, AFTER the purchase of certain OM SYSTEM products from resellers. Examples of CASHBACK: - 500Frs discount, AFTER the purchase of a M.Zuiko Digital ED 150-600mm F5.0-6.3 IS lens. - 250Frs discount, AFTER the purchase of an OM-1 Mark II camera body. The promotion applies to products purchased between 26/02/2026 and 06/04/2026. The full CASHBACK amount must be requested before 20/04/2026, subsequent requests will be rejected.

2

For some time now you have not been respecting delivery times!!! It's unacceptable, it's written delivered the day after tomorrow but it never arrives!!! Several days late. You also list products that are no longer in stock! What's going on?

+6

13

Oh dear oh dear, Digitec. Have you also fallen victim to the tile disease? It's really confusing. A complete mix between promotions, recently viewed, magazine, etc. No clean structure anymore. What a pity. I probably won't spend as much time on it anymore

2

I received the wrong toner cartridge although I ordered the right one (incorrect print cartridge code: 42.94K, wrong printer region displayed on the printer). Galaxus refers to its supplier and distributor "orderflow.ch" who, according to the telephone information, do not help and do not feel responsible. Clarification of the facts or personal consultation with Galaxus not possible. So, what now? Effort and trouble for me! My supplier is and was Galaxus!!! What do I care about the supplier of Galaxus!!! Why do I still need Galaxus??? Support leaves a lot to be desired... but I hear from you again and again. I'll probably have to go to the legal protection organisation and lawyer for such a simple problem. It's tedious but you have to do something to minimise these business practices and I'd also like my money back. Had to buy one elsewhere. Good customer service and trustworthy business look different ....

2

Is there an explanation as to why there is no next day delivery? Normally, if I order in the morning, it is delivered the next day.

+3

11

Is there a telephone number I can use to contact Digitec Lausanne?

+1

7

Hello everyone! Has anyone ever had any experience with the company SG Elektronik AG in St. Gallen (evisto.ch)? Digitec/Galaxus occasionally sells products on behalf of this company at quite attractive prices. Given the low prices, I wonder which lorry these products have fallen off. The website doesn't really make a good impression. I could be wrong of course, but trust is good, control is better. I'd be interested to hear what you think of the shop! Merci and regards

+6

16

I contacted you a few weeks ago about this game, which I hadn't received but had paid for. You asked me for the order confirmation which I never received? So I dropped our chat ... because I didn't have the confirmation in my hand to send you. but a few days later I received the game... which I no longer wish to have. I am therefore returning it to you and requesting a refund. With my best regards.

1

Hello dear Community, I'm looking for all the awards you can get at Galaxus and how exactly you can get them. So far I have found the following awards: Answer, Discussion, Shopping, Product review, Resale, Pixel money, Sofa, Post horn, Gripper, Night owl, Croissant, Rotten egg, Headset, Doctor hat, Blue light, Mirror, Post-it, Sheriff star, Grid cell, Pioneer, 1. August, Christmas tree, glass water, pink glasses, bag, Labour Day, pixel money, fat fish, candle, birthday cake, recycling, hair quiff, mask, wallflower, mobile phone antenna, Easter egg, fan scarf, tablet, dot, gemstone, toucan beak, mohawk, Lätsch, logo, novel, crown, empty chair, Google link, perm, dressing gown. Have any of you discovered any other awards or know how to get them? Any information could help us compile the full list. I'm particularly interested in hidden or lesser-known awards and their associated challenges or conditions. I would appreciate a lively participation and exchange of knowledge and experiences. Maybe someone has insider tips or tricks on how to get certain awards more easily. Thank you in advance for your help!

8

Hello, It seems to me that for some time now, next-day delivery (for orders placed before 7pm) has no longer been guaranteed. For example, if I just took a phone case that was in stock, the delivery time would be the day after tomorrow! Your delivery terms and conditions always state the following: "Ordered today until 9pm, delivered tomorrow. For all products in stock in our central warehouse, all orders received on Monday and before 9pm on Friday are dispatched the same day, and generally arrive at the delivery address on the morning of the next working day (including Saturday, if the option is activated). The availability of each product is visible in real time." Has this changed? Thank you

+11

20

My wife has a 2015 MacBook Pro and is hoping to find a portable monitor that can connect directly to it, using just a couple of cables without the need for a wall socket. It doesn’t need to be super fancy—just something to handle emails, PDFs, and Excel and easy to take on a backpack. Any recommendations would be great!

1

Couldn't many products that are out of competition and expensive or whose technology is outdated be taken out of the range (such as dot matrix printers or nVidia GT 710 graphics cards)? I don't think anyone buys them (except people who are not familiar with the subject!)...

2

Hello everyone, after 9 years the new edition of https://www.digitec.ch/de... because it is still a problem. I'm looking for a USB wifi stick for my Ubuntu box. Ideally with 2.4GHz and 5Ghz, but it doesn't really matter. It just has to work. However, it doesn't seem to be that easy to find something compatible. This is a couple of years old developer PC that I gave the latest Ubuntu LTS. It works fine, but doesn't have a built-in WLAN. Now I'm looking for a suitable stick that doesn't require an extra driver or kernel mod. Who can recommend a product?

0

Hello together I have to vent my frustration about the current development at Galaxus/Digitec. The name used to stand for reliability and transparency, but today it feels more and more like gambling on a cheap marketplace. The problem is that Galaxus is opening its doors to third-party providers (Marketplace) who obviously don't take the truth about stock levels very seriously. My current example: An item is advertised as 'in stock' with a 3-5 day delivery time. As soon as the money is gone, it says 'delivery delayed'. If you then look in the shop again, the item is still advertised as 'in stock' by the same retailer (in my case a monitor VESA adapter). In my opinion, this is systematic customer deception in order to secure sales. The icing on the cake: If you then want to cancel your order, it is blocked with the phrase 'order already processed', while the status has been set to 'delayed' for days. As a buyer, you are therefore in a hostage situation: no goods, no money back, but the shop continues to cheerfully lie. Is Galaxus now just a glorified interface for unreliable dropshippers? Where is the quality control for your partners? How many of you have had similar experiences recently with these "ghost stocks"?" Transparency update: The exact same adapter I ordered through Galaxus is available directly from the manufacturer/Amazon for 14.96 CHF with delivery in 2 days. Galaxus partner charges CHF 43, has not delivered for a week despite 'stock' and is blocking the cancellation. This is not trading, this is usury coupled with incompetence. Galaxus, put an end to this circus because although I was refunded the money after a refreshing conversation with the dealer in the Community corner, the whole thing has a bad aftertaste. After all, who can guarantee the customer that a dropshipper who advertises with over 67K items in stock doesn't actually have a single screw on site? In my opinion, such companies should be clearly labelled as dropshippers so that the end consumer can choose for themselves whether they want to pay three times the price for an order brokerage and have to wait forever, while the delivery details are obviously pulled out of thin air.

0

Hello does anyone have so much problems with the delivery with planzer? 2 times transport damage with one another.

3

Hello, I bought a new Einhell 18v weeder which already had an X change 18v battery. I put the battery in the weeder and nothing happens. The battery works perfectly on my screwdriver. Can anyone help me?

0

Hello everyone Has anyone found a window cleaning robot that is suitable for pergolas, i.e. only slightly sloping window surfaces. Most robots are designed for vertical windows. We are looking for one that can clean a window surface with relatively little inclination. Many thanks for your help

0

Hello How/where can I configure to receive an e-mail from Swiss Post when the parcel is delivered by Digitec? Orders from Amazon are also delivered by the post office. There you will receive an e-mail when the package will be delivered. I searched the settings (digitec.ch) without result. Thanks for a tip! Best regards

4

WHAT is this again? Today, for the umpteenth time, I come across such an ugly, clunky, impractical new layout on the main page. Guys, you never learn, do you? I have nothing against POSITIVE changes where something is improved. But every new layout so far has been a disaster, this one is no exception. Take that away! So... time to divert my Galaxus bookmark directly to my profile again, eh? Too bad, I liked reading the main page - but not like this.

5

I successfully sold my phone here on Digitec. I was then told that I had to send the device within 4 days. I sent it the next day and it has already been delivered to the recipient. Now I see that the recipient has 30! days to confirm receipt... WTF? Because the recipient doesn't respond to my mails. Do I really have to wait a bloody month for my money from Digitec? 30 days to confirm receipt is just too much. As a seller you are pressurised into fast shipping, but as a buyer you can let the seller hang around for a month without any consequences...

+13

34

Have other customers received emails stating that their account will be deleted on a certain date. With a link? It's very well done and I'm afraid a lot of customers will fall for the scam and end up with their login stolen. And orders they didn't place.

5

Today I had to order another battery for a car remote control. It happens once in a blue moon. It therefore makes little sense to offer packs of three or five. They will be half empty before the next change. It probably takes a law for suppliers to let the XMV prevail.

0

What does delayed delivery mean? The product was in stock and was described as being delivered the next day. Been waiting for a week. Even Amazon was quicker to receive after 3 days from DE. Also China was faster after 5days received.

3

Filled in the problem questionnaire but sending does not work Do you have an email or telephone address? Thank you

2

Hello everyone Nowadays there is such a huge choice, I'm a bit overwhelmed. Many have good reviews, but then there are also the negative ones which you can't overlook... I'm looking for a robot that can vacuum and mop. -Only hard floors (tiles) -approx. 100 m2 -Not too loud (rented flat) -should not cost over CHF 900. I have looked at the brands, Roborock, Dream and Mova, but the decision is really difficult with so many to choose from. Many thanks for your help / recommendations

1

Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF

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1569

Hello everyone I am thinking of installing the Beliani Tela shower enclosure: https://www.galaxus.ch/de/s4/product/beliani-tela-90-cm-90-cm-185-cm-duschkabine-duschwand-53162857 As is usual in Switzerland, the shower tray 90x90 is mounted on a shell, i.e. the shower with tiles is somewhere between 88.8cm and 89.0cm wide and long. Will this shower enclosure still fit? Unfortunately, there is no information on this on the manufacturer's website and the question is not conclusively answered for the 80x80 cubicle...

1

I had two carpets stolen last week. Galaxus uses external service providers for deliveries, such as DPD or Planzer. In this case it was DPD, who claim to have delivered the parcel. However, I never received the items or any notification of delivery. Normally, a notification is sent so that the delivery can be changed if necessary. However, I didn't receive anything, which meant I couldn't change the delivery arrangements or the drop-off location. DPD claims to have proof of delivery, but I have received absolutely nothing. What's more, the last deliveries made by DPD were left directly in the entrance of the building, in full view of everyone, without any request for a signature or any form of security. Under these conditions, it's not surprising that parcels go missing. Today, Galaxus is asking me to pay for an order that I never received and is refusing to take responsibility for an obviously faulty delivery. This situation is unacceptable.

2