General

  3

Why do you always send small parcels in huge cardboard boxes?

  1

You really have a great handle on logistics. Suggestion for excellence - timing the cart: If I need something on Friday, I would like to time the shopping basket to Monday 12 noon, and then the order is triggered at 12 noon. But the cart remains open, and if something else comes to mind on Saturday, I add it. That would be "wow" Otherwise, keep up the good work.

  1

So if I see an offer and then buy it and add it to cart, then click on pay, and then the price in the cart changes, that's cheeky. The product is added to cart because I want to pay for it. The price should be locked there according to the dynamic procedure. 199 then 203 when paying, which is customer-unfriendly, I want these 4 Fr. as GU. And I'll report it to Kassensturz. Because legally it is not a verb. Offer. That means you can adjust prices, but if I "want to pay in the payment process and it becomes more expensive", that's unfair enrichment for me. I mean, if I pay for a flight ticket and it costs 200, I can't be told that we'll add another 20. That's not price roulette. Then it's not prices but price flags that change the sum depending on your mood and direction.

  4

I currently have 1 order, toothbrush (in our warehouse), measuring device, (4 weeks delivery time). All great, not in a hurry. But in the meantime I have already placed 2 orders and received both. Why don't you put the toothbrushes that are in stock in the parcel of another order? Of course I understand the problem of mixing orders of a technical nature. But problems are there to be solved :-)

  1

When I saw the Razer x Kuromi, on the IG account of Razer international, I couldn't believe it! I'm so happy for this collab, at last I can buy a setup that suits my tastes. But when I tried to order, it wasn't possible for Switzerland. Only in the US. So I beg you, Digitec. Please let us see them in the shop T^T

  1

Hello everyone, I think there was a mistake in the series of pictures in picture 3... Nitecore NB10000 Gen3 no longer has a USB-A port. The picture is DIRTY. It gives the impression that there are 2 USB-C and USB-A ports. Even the cable with USB-A is on the picture. Please check. Greetings Walter

  1

How is this price difference justified? Intenso XS20000 in white Fr. 35.-- and in black only Fr. 17.70

  1

Why are the delivery times so long at the moment? Conversion or not. Above all, I expect delivery on... receipt, not dispatch. It's not the same for me.

  0

Hi. When will you have the Sennheiser HDB 630 in your range?

  2

I would appreciate it if I could filter out all the reviews that were not given for the current product. Example powerbanks, I would like to see all the reviews of the Digitec Powerback 5000mAh, but all the reviews of the other Digitec powerbanks also appear in the reviews, which makes it very tedious. -> Why don't you let your customers filter out the reviews of other variants so that they only see exactly those reviews that have been left for the current product? Merci!

  2

I bought the Galaxy Watch5 Pro LTE and am deeply disappointed: Shortly after the one-year warranty expired, the known defect occurred that the display turns permanently yellow (so-called "Screen of Death") reddit.com . This problem is well known from user forums; many report that their Watch5 Pro suddenly only shows a yellow or black screen and no longer responds. Instead of showing goodwill, Digitec customer service refused to provide any free service and referred to the end of the warranty - although the fault is obviously hardware-related reddit.com . According to Digitec's terms and conditions, the customer even bears all costs for repairs outside the warranty period reddit.com . In concrete terms, this means that even in the event of a documented serial defect, no accommodating assistance is possible. It is particularly frustrating that the watch failed immediately after the warranty expired - a clear indication of poor durability. This is reminiscent of reports from other users (e.g. an identical defect happened to a Watch4 owner after around 12 months). reddit.com ). To summarise: The Watch5 Pro LTE unfortunately offers a disappointingly short lifespan, and Digitec's rigid goodwill policy (no free replacement or repair despite a known defect) is totally unsatisfactory.

  0

I received the De Longhi Citiz&Milk coffee machine paid for via PayPal, when will I receive the payment receipt?

  1

Hello When will the LG 32U990A-S monitor be available in Switzerland? In the EU the sale starts on 27.10.2025. Greetings Dr B

  2

I received an e-mail asking me to use the bank details on the QR code, which I did, but if you look closely at the invoice there are two different bank details, which one is correct, please check your invoices yourself to see what is printed on them. Thank you very much

  5

When are the CMF Headphone Pro Ear Cushions available on digitec?

  1

Reimbursement

  1

Is it possible to add the cumulus account to the galaxus account?

  2

"Have they been drinking varnish?" How do you come to a price of CHF 1769? If you buy it in a neighbouring country and pay customs duty, you're still around CHF 400 cheaper, depending on the country. If you take the "China" version, you almost get two smartphones for this price. How does digitec come to this price?

  3

Hello everyone, I'm toying with the idea of getting a foldable smartphone, but I'm still quite undecided as to which model. I've already had various Android slabphones, until recently an iPhone (for about 7 years) and now a Pixel Pro 9 XL. Which of the foldables would be best for everyday use and for photo editing (as I like to take photos and edit my pictures "on the go" (i.e. on the mobile). I'm not sure which model would suit me best here in Switzerland. Oppo Find N5, Honor Magic V5 or Samsung Z Fold 7. It also makes it a lot harder for me to decide as it feels like I can only try out the Samsung Fold Z 7 in the shops. Can someone possibly give me a test report that is not just superficial and after 1 week, but after a longer period of use? Thanks in advance :)

  3

This is really cheeky and as a longstanding Digitec/Galaxus customer you feel really cheated..... I wanted to buy the Moza AB9 FFB base for my simulator project. When I saw that the base was much cheaper on Galaxus.de than in Switzerland, I lost faith in fair prices at Galaxus/Digitec. The base is still cheaper at Galaxus Deutschland despite the 11% higher VAT. If you adjust for the tax, the base is 100CHF cheaper than in Switzerland. Shame on you Digitec.

+2

  8

Shameful. That. When I buy.vacuum cleaner you put it. A balance. A minus !!!!!! Mockery.....

  2

I recently ordered a PC Cabinet from them. Literally first time tried to order probably will be the last time. The Cabinet came all bent from back. The mother board IO shield gap is horribly hit and bent. The PSU gap is bent from rear and also from the bottom so the cabinet doesn't even stand straight. What a horrible experience. Is there a way I can talk to them ?

  1

What are the opening hours of the chat support? In my experience, it is available rather sporadically. The chat is by far my favourite contact option :)

+50

  67

Dear Digitec Team Is it possible for you to add the AYN Thor (pro) handheld to your range?

  1

Hello together I recently got a Wingo Internet connection with 5ghz and 1gbits performance. However, I have no reception in the office and am therefore looking for a repeater. However, it turned out that not all repeaters are compatible with the Internet Box 4 (supplied by Wingo). Can anyone recommend a good, available repeater that is compatible with this? Thanks and best regards

  2

Hello Galaxus! Recently, the invoices have been arriving earlier and earlier. Until recently, I always received the invoice after receiving the goods. Now the invoices arrive up to four days in advance. This distorts the return period. Just like the guarantee. The invoice and the guarantees should also include the date of receipt.

  5

Planzer is the worst delivery service of all!!! no deadline is kept, for many parcels so far. Not even a notification! I would gladly pay a surcharge if my parcels were never delivered by Planzer !!!!!

+4

  11

If I order a product in the netherlands can I reclaim the VAT?

  1

For some time now, I have noticed that more and more electronic products are being supplied with a German plug (type F, Schuko) instead of the plug type used in Switzerland (type J), often without any labelling on the product. This practice is impractical and annoying from the customer's point of view in several respects: Space problem with sockets: the German plug requires significantly more space and often blocks neighbouring sockets, especially with multiple sockets. Need for an adapter: An additional adapter is required to be able to use the devices at all. These are often bulky and impair handling. Time-consuming replacement process: In many cases, a separate complaint has to be registered in order to obtain a suitable adapter or a plug replacement. This is cumbersome and causes unnecessary expense. As a Swiss customer, I expect products for the local market to be delivered with the right plug. I would therefore ask you to review your internal processes and supply chains and ensure that devices are supplied with a Swiss plug as standard or at least with a suitable, high-quality adapter. Thank you for your attention and I hope to see a rapid improvement on this point. Kind regards

+2

  8