Galaxus Forum

I want to know when I let my mobile be sent in for three weeks and receive it back and two days later same issue happens. No information what has been done on service. Now needed to return the phone again for more weeks and just received it back but still no information on what was done. The issue has been the Battery management Board on a Samsung phone that is a known issue from Samsung. But also that this does not break in two days so has not been exchanged. Why no information on services from Galaxus services?

1

A new Tapo camera has just been released (https://www.tp-link.com/en...). Will it be available for sale soon?

1

Dear Galaxus Team. The post office now offers to take a photo of the drop-off location for parcels. Competitors Brack & Zalando are already using this, when will you join them? Regards.

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For some time now, I have noticed that more and more electronic products are being supplied with a German plug (type F, Schuko) instead of the plug type used in Switzerland (type J), often without any labelling on the product. This practice is impractical and annoying from the customer's point of view in several respects: Space problem with sockets: the German plug requires significantly more space and often blocks neighbouring sockets, especially with multiple sockets. Need for an adapter: An additional adapter is required to be able to use the devices at all. These are often bulky and impair handling. Time-consuming replacement process: In many cases, a separate complaint has to be registered in order to obtain a suitable adapter or a plug replacement. This is cumbersome and causes unnecessary expense. As a Swiss customer, I expect products for the local market to be delivered with the right plug. I would therefore ask you to review your internal processes and supply chains and ensure that devices are supplied with a Swiss plug as standard or at least with a suitable, high-quality adapter. Thank you for your attention and I hope to see a rapid improvement on this point. Kind regards

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Hello everyone, On Thursday, August 13th at 9:19 PM, Planzer wrote to me: "Your package from Digitec Galaxus AG has been received by us. Delivery date: Probably Friday, August 14th, 2026." Friday, August 14th, marked the beginning of the fiasco. Seeing time pass, I called their customer service for the first time at 5:00 PM. I was informed over the phone that the delivery driver was in Les Agettes (30 minutes away) and was returning to the depot. Since my office is in a warehouse directly next to their own depot, he should logically have stopped at my place before finishing his day to meet the official 6:00 PM slot. Still seeing nothing, I called again at 5:55 PM. During both calls, I explicitly asked if the driver had my mobile number in case he had trouble finding my office. I was assured that he did and confidently told that the delivery would indeed take place, speaking of a simple "slight delay." I waited pointlessly at the office until 7:00 PM. Fed up with waiting for nothing, I finally left. The next day being the public holiday of August 15th, I should have left work at 4:00 PM. Planzer kept me at work for an additional 3 hours for nothing. It was only when I arrived at the office this morning that I discovered an automatic email sent on Friday at 6:56 PM with a title of absolute cynicism: "Your package is waiting for you," followed by "Unfortunately, we were unable to deliver your package...". So the driver preferred to return to the depot right next to me without delivering to me! The worst for last? This Monday, August 17th, an email at 6:17 AM announced that the package was on its way. It was finally dropped off around 9:05 AM. But in what manner? The delivery driver simply tossed the package onto the mailbox, without even bothering to come up to my office, even though we share the warehouse next to their depot! Have other customers among you also noticed that Planzer respects neither its time slots nor its customers, while throwing packages anywhere without warning? Digitec absolutely must review its partnership with them.

0

I have noticed several times now that the price development display does not show the actual prices of the past. For example, the new LG 39gx950b monitor was on sale for 1596.- the day before yesterday. Yesterday it was suddenly listed at Digitec for 2675.-. Today it's back to 1700.-. However, the absurd price peak is not shown in the current price development graph. Why? Isn't the purpose of this feature to make exactly such developments visible? As it is now, customers cannot rely on the information being correct, and thus the function is useless. @Digitec Is there any explanation from your side regarding this fake graphic?

7

Hey, About 3 weeks ago, I ordered a Mac Studio in the standard configuration from you and, of course, paid for it. At that time, it said: xx units ordered, deliverable between 01.07-24.07. Then every few days I received an email: "Sorry, your order is delayed." Since then, silence. Today I checked, and the date has been pushed back even further, now sitting at the end of the current estimated delivery for new orders. Again with xx units ordered. It would be really nice if you could let me know what's going on, or how much longer I really have to wait? Has anyone else here ordered a Mac Studio, or perhaps even received one already?

18

It must be possible to deactivate this function, as not even the explicit search via "" works. Specific queries are sometimes expanded with rubbish, which is anything but user-friendly.

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For some time now, I have been getting "extended results" when searching. In other words, lots of completely irrelevant products, especially if I enter the exact product name of a particular product. And tragically, the desired product was often missing completely and I had to search for it via the product menu with categories and filters. If I don't need any "recommendations", I don't want to receive any. Until recently, the search was only expanded if unspecific search terms were entered or no products matching the term were found. Is this also the case for others? Is it technically not possible to switch this off?

+2

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I thought Galaxus was about providing the best webshop, not keeping people on your platform for as long as possible? Since Galaxus automatically "expands" every search query without asking, I can't find anything anymore. Example: I search for "mirror cabinet organizer". Galaxus automatically expands the search and then I have more mirror cabinets than "mirror cabinet organizers" in the search results. 178 search results, of which 143 are mirror cabinets. I want organizers for the mirror cabinet, not a mirror cabinet! Then I go to Google, type in "mirror cabinet organizer Galaxus" and immediately find 9 items on Galaxus that are exactly what I'm looking for. Galaxus has completely destroyed its own search function with this "feature". I've complained about it several times, always get a lot of support from other Galaxus customers, but am ignored by Galaxus itself. So far, the most I've gotten from Galaxus was an apology from a nice employee who can neither help nor change anything. Or here's another example: type "ventilation hose 125mm" into Galaxus, and you'll find all ventilation accessories that exist, in all sizes, not just 125mm. And because several hundred items are simply all together in the "ventilation accessories" category, you can't filter by "ventilation hose" or "diameter 125mm" either. And because the search is always automatically expanded, it makes no difference whether you search for "ventilation hose", "ventilation pipe", "ventilation duct"; the search is always expanded; the results are always the same. @Galaxus; What were you thinking with the expanded search? Seriously? Have you even tried it??? Is a pipe, a hose, and a duct the same thing for you? Please community, you must feel the same way; Or am I the only one who searches with specific terms? Please make some noise with me, otherwise nothing will happen!

0

Due to an OVERVOLTAGE in the network, the power supply for the X80-5g router was fried. Is there an original replacement power supply from D-Link or which power supply can I use?

0

I want an alarm clock or a table clock that ticks audibly. Apparently it is not possible to search for this, as the quality feature, if there is one, is listed as the silence of the device and not the pleasant ticking sound. How can I find a ticking alarm clock or a ticking table clock?

1

I'm looking for a comfortable keyboard to type for several hours without disturbing those around me. Between membrane, silent mechanical, and compact models, what criteria do you think are most important to check before buying?

1

Please add the Duronaut Pro from Thermal Grizzly to your product range. The normal Duronaut is nice and good, but the Pro offers another half a degree, maybe a whole degree more leeway.

0

I see "Good" or "Like New", I assume it is about cosmetics. Does that mean it is absolutely fully functional, with 12 months warranty, and also has a "Good" and "Like New" cosmetics condition? What about battery use, or the reason it had to be refurbished (as opposed to just sold as used)? Thanks!

1

Hello, I would like to know when the LiberNovo Maxis model will be available at Galaxus. The product is already listed on the manufacturer's website, but not yet on yours. Do you have an estimated date for its release? Thank you in advance for your response!

2

Probably a naive question, but why has there been no stock for so many weeks? Is this a global shortage due to heatwaves that no one saw coming despite thirty years of continuous warnings, or is it another hold-up caused by the AI super data centers currently under construction? (Personally, I don't need it; I've been hearing a lot about it at the office in recent weeks and I thought people just didn't know how to search properly...)

2

I'm looking to better organize a small home office space without accumulating unnecessary accessories. Which items have genuinely helped you daily with storage, lighting, or comfort, and which ones ultimately proved to be of little use?

0

Hello, Digitec team, would it be possible to correct the screen size filters? Indeed, when selecting small diagonals, foldable phones (fold, flip, razr,..) still appear in the list. Probably because of their external screen.

0

Dear Galaxus Team More and more Li-ion batteries and battery storage units are being used in Switzerland. To extinguish these effectively, specialists recommend the use of gel fire extinguishers. Would this be a product line for your range as well?

0

I would welcome it if more products could be filtered by country of manufacture. This would allow customers who want to consciously avoid products from the USA, for example, to do so.

4

Sim-Lab products haven't been on the platform for long. Are there plans to expand the range further, or am I just asking a bit too early? :) I would think it's great if even more products were available in the future, especially the P1X Ultimate. However, the current prices still seem quite high to me. I hope that these will level off a bit with the further expansion of the range. Currently, the pricing would still be an obstacle for me to make a purchase.

0

Dear Digitec, the primary reason why I have shopped with you again and again was your good master data management. As a customer, I could compare products and weigh up their pros and cons without fear or worry. However, it seems to me that the data quality is getting worse and worse. My latest example is AM5 motherboards, 80% of the motherboards categorised as X670 actually have an X470E chip. This letter may seem trivial to some, but this means a doubling of the transfer rate of the PCI-E interfaces (PCI-E 4 vs PCI-E 5) which is important information especially for gamers. Not to mention the projectors and their resolutions and brightness ;-) How about doing a back to the roots programme again and checking / correcting your product specifications.

5

Why do I always shop at Digitec and Galaxus and not receive points?

2

Hello Madam, Sir, The delivery of my order 199186001 is estimated for Saturday, August 22nd. However, at the time of purchase, it was indicated that I should receive everything by Friday, August 14th. Knowing that I am preparing for a long-term departure, how can you help me get the items by Tuesday, August 18th? Thank you for your response and I wish you an excellent day. Sincerely,

0

Could these possibly be added to the assortment? Last year, Toyo Sasaki was still looking for distributors in Europe: https://tablewareinternational.com/european-d...

2

The whole package looks like a 1st of August item: "Schwiizer Schümli", prominently placed Swiss crosses and "Swiss Made". The product description even states "Country of origin: Switzerland" (!) The "Rainforest Alliance" label probably does not refer to the Pfynwald, the Sihlwald or the Risoud. Of course, all ingredients of this Arabica come 100% from Central and South America, Africa and Asia. In Switzerland, the already harvested and dried coffee beans are mixed, roasted and packaged. Here, naturalization works very simply and quickly. It would be more honest to write "mixed and roasted in Switzerland", but certainly not "country of origin Switzerland".

0

Hello, I bought a Tomxcute PET-0007, https://www.galaxus.ch/fr/s15/product/tomxcute-pet-0007-400-cl-gamelle-58955978 My pump stopped working after 4 months, what should I do? Thank you for your help Christophe

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Which handcart is suitable for transporting a small child? Has anyone here had good experience?

2

Why are insecticides (killing insects) in the repellent category, while repellents (driving insects away) are in the insecticide category? So I thought Galaxus didn't sell insecticides

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