From customers for customers
Hello, I received the invoice/order 183453481 on 8 April. However, I did not receive the goods nor any advice on delivery. I have been a customer for several decades, long before MIGROS bought Digitec, and the service has deteriorated steadily. Receiving an invoice for payment in 20 days without receiving the goods is a serious matter. Not even a published GALAXUS e-mail address or telephone number.
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Hello, I'm looking for replacement burners for the Outdoorchef Asutralia, reference 18.612.68 but I can only find them on sites that accept delivery in SWITZERLAND or GERMANY, but I live in Belgium. Can you help me?
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Planzer does not deliver or leaves the parcels somewhere. The company does not respond to enquiries. And then there's the naïve talk that we want to improve. We've probably had enough time, but it remains as it is, useless. As long as this company delivers, you have to think carefully about whether you want to continue this behaviour.
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Once upon a time there was an online retailer called Digitec, which was known throughout the country as the fastest, best, cheapest and coolest of its kind. If you ordered by 5 p.m., you could be sure: The messenger would be at the door the next day - as reliable as the Amen in church. People loved him for it, and his reputation grew with every parcel that arrived on time. But with fame came ambition. Digitec wanted to get bigger and bigger, further and further out into the world. New warehouses were built, new paths were taken and finally the decision was made to change the delivery company - everything was to become faster, more modern and more efficient. At first it seemed like a smart move. However, customers soon realised that something was no longer right. Parcels arrived later than promised, some wandered around the country for days, and others disappeared almost as if by magic. The former certainty turned into doubt. And over time, the once humble merchant became an arrogant giant who believed his customers would remain loyal to him no matter what. But the people began to grumble. "In the past," they said, "you could rely on him. Today it's a matter of luck." And so people still remember the time when everything was simpler - and how quickly even the best can lose their magic when they forget what made them great. And if they haven't learnt, customers are still waiting today.
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Dear Galaxus Team We ordered two pieces of furniture from you, both inexpensive, but as they are simple, we assumed that the quality would be reasonably good. A piece of lavabo furniture, En.Casa Iveland made of bamboo wood (item no. 45858882), the order was processed quickly; delivery was prompt, everything went tiptop. The furniture was also easy to assemble; only one hole was incorrectly pre-drilled and so the door is now crooked. That's not a bad thing, but it's just not quite top quality. The quality of the second piece of furniture, the Outsunny flower stand from MH Handel GmbH (item no. 66962638), was poor: the delivery was still reliable, but then things went downhill: Cheap wood that was already not quite straight; the metal parts could also be screwed together well, but it just wasn't quite straight. There were only pre-drilled holes in the base plate, and these were simply drilled incorrectly; as a result, the frame could not be put together in this way; we then had to drill another hole, or rather another base plate, ourselves so that it was more or less right. Conclusion? The flower stand would be a nice thing (perhaps also the development model in Germany?), but the absolutely poor quality production in China causes many problems and increases the effort for us enormously so that it works reasonably well after all. Conclusion: Galaxus should check every product first and assemble it themselves before considering adding it to their range. At the moment, I wouldn't order any more furniture from Galaxus. Ikea, for example, is simply more reliable. How do you see it? What do they do to separate the wheat from the chaff and weed out bad products? Or do they even claim to deliver good quality? If you read the reviews, they still have a lot of work to do. Kind regards B. Bachmann
1
This hoover was ordered on 30.03.26 but has still not been delivered. The explanation states that the hoover should be delivered on 04.04.26.
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Hello everyone, will this new combination soon be available in the shop as a roller trainer or do you have to order it directly from Zwift? I think the basic concept is really good, also because I don't have to constantly convert my road bike between the road and the living room. If there are any other interested parties here, thank you for your feedback and maybe we can get it to be offered here in the shop ;) Greetings, P.
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For the children with the scooters, where you can't attach a rear light, I'm looking for a light that can be attached to the helmet somehow. Ideally with a long enough rubber band that can be looped between the helmet slits. I'm open to ready-made products, but also ideas for handicrafts. 😉
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Hello I understand that deliveries sometimes take longer than planned. However, I would be happy if you could also see this when placing an order. When the workload is high, I would much rather see "Delivered on Monday" than "Delivered tomorrow". Especially on the business account, this is rather tedious if you can't plan.
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Does anyone already have experience with the new Hutt 10 window cleaning robot?
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Hello together I have to vent my frustration about the current development at Galaxus/Digitec. The name used to stand for reliability and transparency, but today it feels more and more like gambling on a cheap marketplace. The problem is that Galaxus is opening its doors to third-party providers (Marketplace) who obviously don't take the truth about stock levels very seriously. My current example: An item is advertised as 'in stock' with a 3-5 day delivery time. As soon as the money is gone, it says 'delivery delayed'. If you then look in the shop again, the item is still advertised as 'in stock' by the same retailer (in my case a monitor VESA adapter). In my opinion, this is systematic customer deception in order to secure sales. The icing on the cake: If you then want to cancel your order, it is blocked with the phrase 'order already processed', while the status has been set to 'delayed' for days. As a buyer, you are therefore in a hostage situation: no goods, no money back, but the shop continues to cheerfully lie. Is Galaxus now just a glorified interface for unreliable dropshippers? Where is the quality control for your partners? How many of you have had similar experiences recently with these "ghost stocks"?" Transparency update: The exact same adapter I ordered through Galaxus is available directly from the manufacturer/Amazon for 14.96 CHF with delivery in 2 days. Galaxus partner charges CHF 43, has not delivered for a week despite 'stock' and is blocking the cancellation. This is not trading, this is usury coupled with incompetence. Galaxus, put an end to this circus because although I was refunded the money after a refreshing conversation with the dealer in the Community corner, the whole thing has a bad aftertaste. After all, who can guarantee the customer that a dropshipper who advertises with over 67K items in stock doesn't actually have a single screw on site? In my opinion, such companies should be clearly labelled as dropshippers so that the end consumer can choose for themselves whether they want to pay three times the price for an order brokerage and have to wait forever, while the delivery details are obviously pulled out of thin air.
2
Hello Digitec - this is the second time that Planzer has deposited a (valuable) Digitec/Galaxus parcel on my doorstep (in Kleinbasel) and then confirmed the deposit by e-mail "deposited according to your instructions". 1. i did not provide any details 2. we were at home (especially because of the upcoming delivery) and the doorbell wasn't even rung This is the second time (both times a laptop). I would ask you to have a serious word with your logistics partner in the interests of your customers, or to use the postal service again, which is much more professional and reliable. Best regards, SF
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I have a bill open but i thought i paided , i think i paid 1 bill twice , i wasn't able to find the phone number of your company
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Hello all I am looking for a dual sim smartphone that allows you to expand the memory with an SD card without giving up the second SIM. Which dual sim smartphones have a separate SD card slot (NOT hybrid)? Unfortunately, this search query cannot be made via Digitec. Many thanks and best regards
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I bought a pair of secateurs on line on 8 November 2024 at a price of CHF 271. Now the same product is being advertised at CHF 149. I cannot explain this blatant price difference and expect a refund.
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My contribution does not really fit into a specific category. Therefore simply under "Household"... All in all, I am very satisfied with Galaxus/Digitec. Always prompt delivery and impeccable service. But: Yesterday I ordered a new replacement insert for the Succes Senior Agenda 2021. Size = 9.5 cm x 15.0 cm x 1.6 cm thick. This was delivered in a cardboard box measuring 29.0 cm x 37.0 cm x16.0 cm high. In my opinion, this is really a waste and not at all necessary. A small sturdy envelope would have sufficed. Please pay some attention to the proportionality of your packaging. The resources in our world are not unlimited. Many thanks to you :-) Kind regards
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Is it possible to request a later delivery in view of a move? The purchase would be made but not delivered for 2 months.
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Hello, I'm looking for specific products to care for matt bodywork. As this type of finish is fragile (risk of shine if the wrong product is used), I'd like to know whether you plan to add brands specialising in matt care (such as Dr. Beasley's, Gyeon or Angelwax) to your catalogue in the near future? Best regards.
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How can I find out my ring size?
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I bought a Celexon Ollo Economy screen 4:3; 78.74,43 14 days ago for 134.--. Today the exact same screen is on sale for no less than 92.90. What have I done wrong and paid over 42 francs too much? Can you explain this to me?
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When will you be adding the DCD801 to your range? Advantage: Kickback protection and lightweight :)
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Does anyone have a recommendation for an air purifier that works on a balcony? I have a neighbour who smokes cheap cigars and poisons the air. I've tried fans, room scent dispensers, bowls of vinegar, etc. Thanks!
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Is there really no voltage converter that can convert 220-230v AC to 100v (not 110v)? I have been looking for such a model for some time. I need at least 1400w power at 100v, does anyone know of one?
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Espresso does not get hot
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Hello, I'd like to know if it's possible to pay 2x the invoice, please.
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Sorry but your prices are just exorbitant.
6
Hello, I'm looking for a sleeping bag for motorbike tours: - small pack size - light - warm enough for tours to Scandinavia - but also suitable for "warmer areas" like Central Europe in summer (or better 2 for cold us "normal"?) THANKS for your help :)
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Hotone pulze mini optimisation of optimal and optimum stabilisation long consumer and consumption uses loudspeaker two stereo speakers ultra power high quality durable over time 100% passive and active noise reduction good day pro high-end premium good day ultra power 100% guaranteed against defects wear technology good day pro bluetooth
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which bluetooth speakers are louder good day
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Where to find the 10 Euro welcome newsletter voucher to redeem it
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