Hi Arakawa3
When you have switched on the R93, you must first kick it with your foot and then operate the throttle (red D on the display for max. power). If you have any questions, please contact us at info@vmaxglobal.net and we will be happy to help you personally.
Best Regards
Team_VMAX
Hi Tiger, I can only agree with you, the Vmax customer service seems to be really useless, you think you have a contact person with the phone number in Rothrist... We bought a Vmax R93 Carvee Bee Performance, 20 km/h, 40 km, 350 W, from Galaxus in March 2022. Unbelievably, a tyre was flat every 2-4 weeks, sometimes at the front, sometimes at the rear, always without visible external influences. We had a tyre repaired around 10 times by a bike mechanic, who also couldn't see the reason for the defective inner tube. Vmax customer service had no solution either and told us to buy a new Vmax tyre (with a few per cents off the list price...), no thanks. We won't even have the tyre repaired now.
So we would give ours away. Apart from a flat tyre, everything is perfect, throttle and everything else. Because of the constantly flat tyres, the scooter wasn't used very often. So you would have an identical part as a spare parts store. The price at the time was CHF 592, we would sell ours for just CHF 160 from Wädenswil. What do you think, not so bad, is it?
Batteries are definitely not the best and the older models are no longer available after two years, I complained and didn't get a smart answer or solution. And this is supposed to be a CH product... I will never buy this again
Either at Galaxus or at VMAX. I also found the battery and the performance very weak. I switched to the VX2 from VMAX. It has enough power to pull up the hill at speed. However, you should also avoid charging the battery overnight, but only charge it fully for use. This is supposed to massively extend the battery life.
According to our product manager, this could be a problem with the connection between the battery and the scooter itself, causing it to shut down (to avoid over/under voltage problems).
This can be a simple screwing problem or a genuine fault.
If your scooter is still under warranty, please contact our customer service department: https://helpcenter.digitec.ch/hc...
this has nothing to do with the screws. it pretty much means that there is a "defect" and the scooter needs to be repaired.
The best thing to do is to contact VMAX directly.
greetings Sven
Thank you very much for your feedback. However, the Community is for enquiries about the ownership and use of products. If you would like to give your opinion, you can do so under Ratings:)
Hello, after a week of owning this model I can tell you that I also ride 1.3 km every day with this model.
-I am a 100kg man and on a slight slope this model manages to go down to 13-15 km/h. But I can easily finish the 500m of slope.
-I've been riding the bike for a while now and I'm not sure if I'm going to be able to ride the bike again, but I'm not. It's a change from my old model with solid wheels. On the other hand, it blocks at 20km/h, which is legal in Switzerland.
Hello It-support
That is possible. However, by changing the factory setting (20km/h), the guarantee of being allowed to drive officially on Swiss roads is no longer valid.
Best regards
Team-VMAX
Hello Jörgkaufma
Thank you for your request!
The tyres of the R93 Carvee Bee Performance are air-filled with a tube (no tubeless tyres). At VMAX, Performance stands for the update of the Pro variant and is characterised by a larger battery or a more powerful motor. The R93 Carvee Bee Pro has a 5.0 Ah battery and the Carvee Bee Performance has a 10.0 Ah battery.
If you're still patient, we can recommend the R25 Performance, which will be available from the end of June. It will be equipped with a 48V 500W motor.
If you have any questions, please contact us at info@vmaxglobal.net
Best regards from your VMAX_TEAM
Hello Allinev
All our products have been thoroughly tested. If your brakes have a problem, we absolutely must have a look at it. The brake on the Wheely Wonka model is a combination of a motor brake and a disc brake, which are matched to each other.
Please contact us directly under info@vmaxglobal.net and we will for sure find a solution for you.
Best regards
Your VMAX_Team