NewTec

No browser currently allows me to access https://mobile.galaxus.ch/ because your certificate has expired. I need access urgently. Will the problem be solved soon?

+3

  10

When will the robotic lawnmower arrive in Switzerland?

+44

  174

Does anyone know of a shaver/trimmer that can be charged with USB-C? All the Philips and Braun are really getting on my nerves with their own power supplies and plugs. Just to charge my trimmer I have to get out the necessary charger every time.

+6

  13

You ask a question to customer service and after a relatively short time you get a very polite answer from a customer advisor. If you want to reply to the answer by e-mail, perhaps to find out more details, you get a generated reply asking you to use the Digitec assistant and the whole procedure starts all over again.Sorry, but what kind of stupid system is this if you can't reply directly to the customer advisor by e-mail.I've never experienced anything like it anywhere else.

+17

  25

Digitec can't deliver part of my order and the delivery date is constantly delayed. Can happen. What should not happen, however, is that reminders are then sent. I reported this to Digitec and was assured that they would take me out of the reminder process. Instead, I get another reminder today, this time even with the threat of calling in a debt collection agency. I don't have to understand why digitec would rather scare away customers than set up clean dunning processes that take partial deliveries into account. If you don't get your dunning process right, you'll have problems in other places too. You only have to look at the community (returns, etc.). Since the takeover by MIGROS, things have gone wrong here. I will definitely have to rethink my orders at digitec. What do I get out of free shipping if I then have to spend a few hours on such a shambles?

+1

  12