Community terms and conditions

Use for advertising purposes

By publishing comments in our Community, you agree that your comment with your username and product information is

a) published and visible on our webpage and

b) Digitec Galaxus has the right to use this information at no cost for advertising purposes.

It is possible to anonymise your comment (see your customer account settings) or choose a username that does not allow any conclusions regarding your real name.

Community activities

Your public profile

In your user profile, all your activities and achievements are visible to everyone. 

Product ratings 

Rate the products you bought and help other customers make the right purchase decision! Keep it simple – your overall verdict will automatically be displayed as the title of your rating. Pros (+) and cons (–) are featured below the main text on the left-hand side. The star rating of a product’s properties is displayed on the right-hand side. This clear layout will provide you with an instant overview of all ratings. 

The most helpful ratings automatically move to the very top of the list. Sometimes, a 5-star rating can be less helpful than a 1-star rating. That is why we display the most helpful positive and negative ratings opposite one another. This gives you an instant overview of the product’s strengths and weaknesses.  

Brand ratings 

Let us know which brand floats your boat by clicking on the «like» button in the brand view. For an instant overview of the respective brand’s best-rated categories and products, click on «brand ratings» at the top right in the brand view. 

Subscribing to the deal of the day 

With a compatible device, your user account gives you the option to receive a push notification either at midnight, at 8 a.m. or at 12 noon, informing you about the new deal of the day. Currently, Android devices as well as Google Chrome browsers running on an up-to-date Windows operating system are compatible. 

It’s worth being active 

All active members of our Community regularly get the chance to win concert tickets, entry to events, vouchers and much more. See what prizes are up for grabs on the right-hand side in the community view. We’ll e-mail you to let you know if you win. Good luck! 

Community guidelines 

Got a question about a product? Have the answer to a question? Looking for a camera for your next holiday but don’t know enough about cameras? Become an active part of our Community and interact with other Community members and our staff. Please note that the following guidelines apply when interacting with other community members: 

  • Don’t use offensive words, insults, hate speech, or misleading or discriminatory content. If anyone repeatedly goes against the guidelines, the Community team has the right to delete these contributions without commenting. 
  • Questions, answers and discussions must explicitly refer to the products and their function. General questions regarding personal orders, delivery times or prices are to be directed at our customer service. 
  • Don’t post ads, spam or links to other online shops or mention offers other online shops have.   
  • Don’t give out any contact information (e-mail addresses, phone numbers, home address, etc.) 
  • Product ratings should be written in an objective way and refer to the properties, functionalities, characteristics etc. of products. In case of any issues regarding delivery times and defects of any kind, please contact our customer service team. 

If the Community does not answer your question within a helpful period of time, our customer care team will do its very best to provide you with the information you need. 
 
Once you have received an answer you are happy with, you can accept it and your question will be considered answered.