Do you also correct the delivery dates afterwards? In favour of Galaxus, as if they had delivered it earlier?
I complained on Monday 19.07. because MPickup couldn't find it on 17.07..
The system now says: Postal delivery 17.07. -- I had no postal delivery!

Question

Do you also correct the delivery dates afterwards? In favour of Galaxus, as if they had delivered it earlier?
I complained on Monday 19.07. because MPickup couldn't find it on 17.07..
The system now says: Postal delivery 17.07. --> I had no postal delivery!

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Then your request can be checked individually. Unfortunately, we cannot help you with orders from the community as our customer service can.

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Question about Indiana Family Pack

Do you also correct the delivery dates afterwards? In favour of Galaxus, as if they had delivered it earlier? I complained on Monday 19.07. because MPickup couldn't find it on 17.07.. The system now says: Postal delivery 17.07. --> I had no postal delivery!