Question about De'Longhi La Specialista Prestigio

I'd love to write about the great coffee, or the old coffee. But unfortunately my 'goddess' can't draw water. I returned the first machine and it's exactly the same with the second. Only with one small difference, the pump at least sounds as it should. The problem, 'no water can be drawn when starting up', remains.... Worst of all, IT IS SUNDAY :(