Hello, we now only have the pet kit pura max. Everything works. But for a few days now, the sensor no longer works or doesn't work properly. The cats are only partially recognised, but what's worse is that the cleaning no longer works. Whether automatically after use or manually, it starts, shows "in cleaning" in the app, then stops and shows that there is a cat in the toilet. Then it only continues by pressing "ok" several times, often not at all and the toilet remains half turned for hours and the opening is closed.
We just don't know what to do, the sensor seems to be clean and free. Is there another one? So the whole thing makes relatively little sense.
The toi is freshly cleaned, properly assembled and the app works.

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I have exactly the same problem after less than 6 months of use... I've done everything: cleaned the box thoroughly, reset it, cleaned it manually, put it on tiled floors but it doesn't do anything. It detects cats when there aren't any and stops cleaning the top opening. Honestly, I don't know what to do any more... it's starting to really get on my nerves, I've got 5 cats and it's a real nightmare!

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I have a Petkit Pura Max and had a similar problem. My toilet wouldn't stop spinning and only stopped when it supposedly recognised a cat that wasn't there. After a long search, I found out that one of the magnetic sensors on the right-hand drum cover, which is also the gear wheel, had completely crumbled away to rust. It is the sensor that signals the zero position, right at the bottom of the gearwheel. I scraped out the rust residue and inserted a reasonably suitable neodymium magnet and it worked again 😍 unfortunately I don't know how the Pura X is constructed, but I could imagine that it is a similar problem. The magnet was behind an adhesive strip and after cleaning the cylinder with water, the magnet was permanently wet and completely rusted. Maybe this will help someone

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You need to go to the litter settings and deselect "appliance switch" then reselect it. The litter box resets and you're done.

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Hello
I have the same problem. It remains blocked with the input up, supposedly the sensor has detected a cat when it hasn't. I have to press OK twice, otherwise it remains blocked. I have to press OK twice, otherwise it gets stuck. And yet I clean it thoroughly and regularly. 
There must be sensors inside but I can't find them. Does anyone have any ideas or solutions?

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I had the same problem, it may not be a fault but very trivially a problem with the scale. If, like me, you have taken a new mat so that the sand does not leak out of the litter box and put PuraMax on it, you may experience this exact same problem.

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I also have the same problem and it seems that once the board fails, there is little to be done.

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Good morning. I also have the same problem. How did you solve it?

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Hi, have you found the problem? It's just happened to me and I can't seem to sort it out.

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Good evening, have you found a solution to your problem? I seem to have the same problem. 
Best regards

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How was this problem solved? 
I have the same problem. 
The toilet is on a flat surface

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Maybe the unit is not on a flat surface?

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