The connection between the hub and the pet flap is made via the internet. The hub is connected to your router and thus enables the connection to the Sure Petcare app on your smartphone. The distance between the hub and the flap is not directly limited, as communication takes place via the internet as long as the flap and the hub both have a stable internet connection. However, the physical distance between the hub and router is limited by the range of your network.
No, the XXL glass adapter is not suitable for this flap. It is suitable for larger models such as the XXL pet flap with openings of 294-320 mm. This flap has dimensions of 17.8 cm wide and 17 cm high and requires a standard sized mounting adapter for 210-260 mm.
Yes, the SureFlap Connect can also be used with unchipped rabbits if the animals wear a suitable RFID tag, but attaching a tag directly to the flap would not be a good solution because the door would then probably be permanently open or always unlocked.
The version with "height 13.50 cm" corresponds to the larger "Microchip pet flap Connect" model with the following dimensions:
https://www.galaxus.ch/de/s15/product/sureflap-haustierklappe-connect-mikrochip-katzenklappe-katzentuere-katzennetz-8445686
Outer frame dimensions: 262 x 281 mm (WxH)
Flap opening dimensions: 178 x 170 mm (WxH)
Mounting cut-out (door/wall): 207 x 234 mm (WxH)
Glass mounting dimensions: Ideal ⌀ 300 mm (up to max. 320 mm possible)
Tunnel depth: 70 mm
Depth of the front frame: 50 mm
The version with "Height 14.20 cm" corresponds to the smaller "Microchip cat flap Connect" model with the following dimensions:
https://www.galaxus.ch/de/s15/product/sureflap-connect-mikrochip-katzenklappe-katzentuere-katzennetz-9458947
Outer frame dimensions: 210 x 210 mm (WxH)
Flap opening dimensions: 142 x 120 mm (WxH)
Mounting cut-out (door/wall): 165 x 171 mm (WxH)
Glass mounting dimensions: Ideal ⌀ 212 mm (up to max. 260 mm possible)
Tunnel depth: 70 mm
Depth of the front frame: 78 mm
This was also the case for me until I realised that I had screwed the flap on with a slight delay. Solution: Align the two parts properly and don't screw them on too tightly.
Yes, you can set the flap to work without the chip function. According to the instruction manual, there is a custom mode 1 that allows you to switch off the automatic SureFlap functions and only use the cat flap manually. In this mode, the flap does not open and close automatically based on the microchip, but works like a normal cat flap.
To do this, you must follow the instructions in the "Customised modes" section of the operating instructions and select customised mode 1. Removing the batteries is not necessary to activate this function.
When the batteries are empty, the flap remains closed in automatic mode as it can no longer control the chip detection and locking function without power. You can manually set it to open mode by pressing the memory button, removing the batteries and closing the cover - it will then function as a normal cat flap.
You only have to scan your cats' chips once per flap, not separately for each flap. Each cat flap stores the microchip numbers permanently so that you can carry out the learning process for each of your 7 cats on one flap. The cats are then recognised by all three flaps as they all read the same microchip ID code. You can then use the hub and the Sure Petcare app to centrally manage and synchronise settings such as lock mode and release times for all flaps.
SureFlap Microchip Pet Door Connect is actually a microchip-controlled pet door that is often referred to in the trade as a "cat door" because cats are the classic area of application. Officially described by Sure Petcare as "Microchip Pet Door / Pet Flap Connect" and suitable for large cats and small dogs, i.e. not just exclusively for cats.
No, that's not possible, then it's not "tight". You then have no way of clamping, each disc is different in thickness, so you are free with the adapter plate.
One hub is enough for several cat flaps. The SureFlap Connect Hub supports up to 10 Connect products at the same time and connects them to the app via WiFi. You can control and monitor all flaps centrally via the Sure Petcare app.
Yes, for installation in a window, this cat door requires a round hole with a diameter of 300 mm. This hole must be cut out by a qualified glazier, especially for double or triple glazing, in order to seal the glass layers correctly and avoid interference during microchip reading.
The microchip cat flap requires the cat to be fitted with an electronic microchip to work properly. Without a microchip, it won't recognise the animal and won't open.
It is not possible to use any other temporary means with this cat flap, as it is designed to read only the microchip implanted under the cat's skin. The learning mode only registers existing microchip codes and does not allow opening without a microchip.
The cat flap also works without Wi-Fi as it can be operated manually and recognises the cat's microchip. The Wi-Fi connection and the hub are necessary for control via app and monitoring via smartphone, but the basic function of the flap can be used independently of this.
No, unfortunately this is not possible with this flap. The flap only unlocks from the outside when a chip is recognised. One solution would be to scan the chip of the other cat and only allow it to go outside.