This was also the case for me until I realised that I had screwed the flap on with a slight delay. Solution: Align the two parts properly and don't screw them on too tightly.
Yes, you can set the flap to work without the chip function. According to the instruction manual, there is a custom mode 1 that allows you to switch off the automatic SureFlap functions and only use the cat flap manually. In this mode, the flap does not open and close automatically based on the microchip, but works like a normal cat flap.
To do this, you must follow the instructions in the "Customised modes" section of the operating instructions and select customised mode 1. Removing the batteries is not necessary to activate this function.
When the batteries are empty, the flap remains closed in automatic mode as it can no longer control the chip detection and locking function without power. You can manually set it to open mode by pressing the memory button, removing the batteries and closing the cover - it will then function as a normal cat flap.
The microchip cat flap requires the cat to be fitted with an electronic microchip to work properly. Without a microchip, it won't recognise the animal and won't open.
It is not possible to use any other temporary means with this cat flap, as it is designed to read only the microchip implanted under the cat's skin. The learning mode only registers existing microchip codes and does not allow opening without a microchip.
To install the SureFlap microchip cat flap in a window, you will need a mounting adapter that is suitable for glass. This adapter is usually sold separately and allows the flap to be installed in openings with a diameter of 210 to 260 mm. You only need to buy the adapter once as it is used for both sides of the glass installation. It is recommended to hire a glass processing professional to ensure that the opening is cut correctly.
The SureFlap cat flap is suitable for multi-cat households and can programme up to 32 animals individually. You can set each cat separately to determine whether they are allowed in or out of the house. This allows you to control the freedom of movement of each cat while excluding other animals.
Unfortunately, we do not have any personal user experience with this product, but I would be happy to forward your question to the Community, perhaps a Community member will be able to help you 😊.
SureFlap's microchip cat flap can be fitted to a variety of door types, but for triple glazing it is recommended that you consult the manufacturer's specific instructions or contact their customer support team for specific advice.
Generally, these cat flaps are designed to be fitted to wooden, PVC or aluminium doors, and it may be necessary to use additional accessories or specific installation methods for triple glazed doors.
Hello Walterdiver
Yes, that's possible. We also have two cats. And as far as I know, our third cat is also programmed, who didn't come home a year ago. :(
I think it would even be possible to have 5 or more.
Greetings
Claudia
This is automatic if you set the flap so that only the saved cat can enter. Out is always possible. Everything is described in the operating instructions
Hello, there are also the chips for the collar but I would strongly advise you not to use them if your cat is a free walker. Every year groping cats die cruelly because of the collar, really not recommendable.
We have two cats and the door goes both cats and as far as I know also for several. If you want only one of them to be able to go through the door, you would have to choose the more expensive model. Each cat can be programmed individually.
Yes, this is indeed possible. Once the batteries are inserted, press the button to open the mechanism and remove the batteries. In this case the cat flap will no longer control the chip and will allow the passage of the cat(s) without control. See chapter 12 of the user manual.
Hello, as I understand you, the required hole is sawn into the wood under the window? If so, then you don't need the adapter. It is only needed if there is a hole in a window pane to seal it and fix the flap.