Behind the scenes
Where does your damaged smartphone go? «Inside Digitec Galaxus» is hot on the trail
by David Kübler
«Inside Digitec Galaxus» report: this is After Sales
28.4.2021
Translation: Jessica Johnson-Ferguson
Video: Armin Tobler
In the village of Dintikon, our After Sales crew works hard at repairing defective mobiles and processing returned goods as swiftly as possible. «Inside Digitec Galaxus» spent a day on site, looking over the team’s shoulder and asking them question asked by some of our Community members.
Futuristic computer rooms, used sex toys and castles made of cardboard. These are just some of the things video producer Armin and I came across in this part of «Inside Digitec Galaxus». We spent a day in Dintikon in After Sales and interviewed the team on site. Check out the video to see what we found. Thanks for sharing your feedback in the comments field below!
Which department should we take a closer look at next? Let us know by taking part in the survey.
Which product groups are the most defective? What are the biggest shockers when it comes to returned items? Find the answers to the Community questions in the following Q&A video.
Don’t want to miss any episodes of «Inside Digitec Galaxus»? Follow me as an author!
David Kübler
Communications Manager
david.kuebler@digitecgalaxus.chI'm a communicator and songwriter with a passion for good food, lovely people, adventure and activities involving mountains and water.
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