Should a product be faulty and constitute a warranty claim, your customer account is the first point of contact. Click on “orders” to view all order details and to obtain warranty information i.e. date of purchase, warranty period, service centre and warranty claim procedure.
Many manufacturers offer direct customer assistance via a service centre. If this is the case, we advise you to either directly send or drop off the article at the respective service centre. By doing so, you will benefit from fast warranty processing and direct contact.
When returning an article, please pay close attention to the information provided in your customer account, enclose a precise description of the fault as well as the sales receipt and make sure to adequately package the article.
Further information about warranties and returns are available in our General terms and conditions.
See Warranty extensions for further information on optional warranty extensions.