Frequently asked questions about PickMup

What is PickMup?

PickMup is the Migros Group’s free and convenient collection and returns service: you can collect or return online orders at your PickMup location of choice. With this service, the Migros Group is combining its extensive store network with Switzerland’s largest online shops. PickMup is one of the delivery options you can select when placing an order.

Collection

At which locations can you collect orders from?

Click here to view the current list of PickMup collection locations.

Which products can be collected at a PickMup location?

Not all products offered on digitec and Galaxus are available for delivery to a PickMup point. In general, only articles that fulfil the following criteria can be picked up at a PickMup location:

  • The article must be in stock at our central warehouse in Wohlen at the time you place your order. Items provided by third-party suppliers are not delivered to PickMup locations.
  • The article must fit into a package that is classed as standard or bulky by Swiss Post
  • Packaging included, the article must weigh no more than than 30 kilogrammes

What if I forgot to bring my collection note?

Unfortunately, we can’t hand out a package without the collection note number (located on the collection note) or a QR code. You’ll find the collection note in your customer account.

How do I know that my package is ready for pickup?

As soon as the package arrives at the PickMup location, you’ll get an automatic e-mail with the collection invitation from Galaxus. Attached to the e-mail, you’ll find the collection note with a QR code or a collection note number on it.

How much time do I have to collect the package from the PickMup location?

Your package must be collected from the desired location within 14 days after dispatch of the collection note.

Which payment options are available?

You can pay for your order by advance payment, PayPal, credit card, PostFinance or Migros Bank. Invoice and cash are not available as payment methods. Unfortunately, payment at the PickMup collection point is not possible.

Returns

Can I drop off an item I want to return at a PickMup location?

All our customers are entitled to make return shipments through a PickMup location, provided the package doesn't weigh more than 20 kg and includes the sender and receiver address. Returns that are sent directly to the Service Centre can’t be handed over at the PickMup location, regardless whether your package was collected from a PickMup location or delivered by Swiss Post.

How should I package my item so it’s accepted for return shipment at the PickMup location?

PickMup locations will only accept packages that are ready for shipment. A package is deemed ready for shipment if it fulfils the following criteria:

  • The package is closed/sealed
  • The package does not need to be stamped
  • The package is labelled with the following delivery address (sender optional):
    • Digitec Galaxus AG
      Retouren
      Parallelstrasse 10
      CH-5606 Dintikon
  • The package includes the sender address