Dear Ladies and Gentlemen
When I measure the sugar value with the app (iDevice iPhne 8), I am always at least 3 units higher than with conventional finger pricking.
higher than with the conventional finger prick, example 7.12.21 with the app 9.4, finger prick 6.3mmpl/L!!!!
The difference should not be that big, if at all?

Actually, I think measuring with a sensor is a super thing!!! However, at these prices, I expect better accuracy. I never know what value I can rely on.

Do you have any tips on what I can do about it? I got the device from my family doctor.

I would appreciate a quick response. My email address is:

salvatore.quirino@bluewin.ch

Postal address:
Salvatore Quirino
Etzelstrasse 2
CH-8635 Dürnten ZH

Question

Dear Ladies and Gentlemen
When I measure the sugar value with the app (iDevice iPhne 8), I am always at least 3 units higher than with conventional finger pricking.
higher than with the conventional finger prick, example 7.12.21 with the app 9.4, finger prick 6.3mmpl/L!!!!
The difference should not be that big, if at all?

Actually, I think measuring with a sensor is a super thing!!! However, at these prices, I expect better accuracy. I never know what value I can rely on.

Do you have any tips on what I can do about it? I got the device from my family doctor.

I would appreciate a quick response. My email address is:

salvatore.quirino@bluewin.ch

Postal address:
Salvatore Quirino
Etzelstrasse 2
CH-8635 Dürnten ZH

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Your request can then be examined individually.

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