When we started up our coffee machine, we noticed that the prepared coffee and steam had a chemical odour and taste. This is still noticeable even after repeated rinsing and cleaning.

Is this normal in the initial phase or does it indicate a defect?

Question

When we started up our coffee machine, we noticed that the prepared coffee and steam had a chemical odour and taste. This is still noticeable even after repeated rinsing and cleaning.

Is this normal in the initial phase or does it indicate a defect?

Accepted Answer

A slight inherent odour may occur initially with a new product. However, a distinct chemical odour or taste after repeated rinsing and cleaning is not common. In this case, we will refer you to our digitec Assistant, which provides direct contact options so that you can be helped accordingly.

https://www.digitec.ch/help

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Question about Ascaso Steel Duo PID

When we started up our coffee machine, we noticed that the prepared coffee and steam had a chemical odour and taste. This is still noticeable even after repeated rinsing and cleaning. Is this normal in the initial phase or does it indicate a defect?