Unfortunately, I have had no success so far in connecting the device to my Wi-Fi. The manufacturer's app always times out after 3 minutes, even though I have taken the following points into account:
- Connection via 2.4 GHz network (I have prophylactically deactivated 5 GHz).
- No special characters in Wi-Fi name and password
- Restarted the router / rebooted the device
The manufacturer's FAQ page offered me further help, which unfortunately did not lead to success.
Has anyone had similar experiences? Or could you find a solution to the problem?

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Same for me... The wifi symbol flashed when I first switched it on, but I couldn't do it again, even if I held down the fan symbol for 5 seconds! 
I hear the beep after pressing for 5 seconds but the wifi symbol doesn't light up. 
SOS!!!

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I have exactly the same problem.

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[Did you get the app to work in the meantime?

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Unfortunately, we do not have any real empirical data on this. We have forwarded the question to our community and hope that a user can give some input.
This could also be a defect. You can simply register this in your customer account.

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