The screw and this small plate were not included, which is useless without it, and it is a Euro plug and no adapter. That's really annoying and I couldn't install the window putty or plug in the air conditioning. Are this screw and plug not included?

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I was supplied with screws and small plates for the window putty. The Euro adapter for the socket was not included, I had to buy it separately.

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Question about Wood's AC Cortina 12K Smart Home

The screw and this small plate were not included, which is useless without it, and it is a Euro plug and no adapter. That's really annoying and I couldn't install the window putty or plug in the air conditioning. Are this screw and plug not included?