I have just received the appliance. And after a few minutes of vacuuming, a message appeared saying that the filter was not installed correctly.
Cleaned and reinserted everything and the message keeps popping up.

Question

I have just received the appliance. And after a few minutes of vacuuming, a message appeared saying that the filter was not installed correctly. 
Cleaned and reinserted everything and the message keeps popping up.

Answer

Please report your situation to our customer service so that they can check it and work with you to find a solution.

You can find our contact form at the following link: https://helpcenter.galaxus.de/hc/de/requests/new

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Question about Xiaomi G10 Plus

I have just received the appliance. And after a few minutes of vacuuming, a message appeared saying that the filter was not installed correctly. Cleaned and reinserted everything and the message keeps popping up.