Former user3 years ago000The hub is connected ( green ears) but cannot find the pet hatch. Previously I had a different router could it be that the hatch is looking for it ?Show in original language (Dutch)BiancaS20232 years ago • purchased this product000purchased this productHave the same problem. Already replaced the 3 flaps and hub and it still doesn't work Show in original language (German)CommentFrancesca Corrocher3 years ago000We have no personal experience with this item and for this reason can not answer the question. I'm happy to put it here, maybe a user can help you.Comment