CHF98.90
SureFlap Connect Hub
Question about SureFlap Connect Hub
Can I independently remove the old network from a hub I bought second-hand? It is in my W LAN, but the ears do not stay green continuously and the light goes out completely after a while.
Helpful answer
However, the hub is not yet connected to the app because it is still registered in the old network.
Former employee
1 year ago
Please contact our Galaxus Assistant in this regard so that we can help you individually with your request: https://www.galaxus.de/help
Galaxus
1 year ago
With the SureFlap Connect Hub, you can remove the old network yourself and set up a new one. Here are the steps you can follow:
- Make sure the hub is connected to the power supply cable.
- Open the Sure Petcare app and log in.
- Select the hub you want to configure and follow the instructions in the app to reconfigure the device and connect it to your current Wi-Fi network.
Regarding the problem with the green lights going out after a while:
- Check that the hub is properly connected to the internet. Make sure the Ethernet cable is firmly connected if you are using a wired setup.
- Check if there are any software updates for the hub, which you can find in the Sure Petcare app.
- If the problem persists, it may be helpful to restart the hub or reset the network settings.
If these steps do not resolve the issue, I recommend contacting SureFlap customer service for further assistance.
Automatically generated from the .- Make sure the hub is connected to the power supply cable.
- Open the Sure Petcare app and log in.
- Select the hub you want to configure and follow the instructions in the app to reconfigure the device and connect it to your current Wi-Fi network.
Regarding the problem with the green lights going out after a while:
- Check that the hub is properly connected to the internet. Make sure the Ethernet cable is firmly connected if you are using a wired setup.
- Check if there are any software updates for the hub, which you can find in the Sure Petcare app.
- If the problem persists, it may be helpful to restart the hub or reset the network settings.
If these steps do not resolve the issue, I recommend contacting SureFlap customer service for further assistance.