I had exactly the same problem and couldn't find a solution. digitec didn't know what to do and replaced the whole system because the warranty hadn't expired yet. Now I have a new system, but I'm afraid that the problem will reappear at some point...
The only "solution" could be to always power the speaker with a USB-C cable.
Hello, have you downloaded the "Philips Sound" and "DTS Play Fi" app to your mobile, you can use these to set up the soundbar and also connect Wifi. Greetings Sandro
Without the subwoofer, the reproduction becomes too flat. The best thing about this soundbar IS the subwoofer. I wouldn't spend the money without it. The detachable satellites are ok, but only recommended for Blue Ray discs. The volume of the satellites could be better when listening to music or watching TV. I always have them on the dock, but that doesn't help much.....
Here is the answer from our responsible department: We have not noticed any similar problem with this product. The customer should feel confident and free to order the product and if a similar problem occurs, we will do our best to resolve the case.
So normally yes the bass is clean and no there is no hum.
Unfortunately, the supplier himself is still waiting for a subsequent delivery from the manufacturer. There is currently no new information on availability.
The Community is made for enquiries concerning the ownership and use of the products. For all other questions, please contact customer service. https://helpcenter.digitec.ch/hc/fr
However, where availability is unknown, this means that we are out of stock and awaiting information on possible supply. As soon as we have more details, we will update the delivery time.
Unfortunately, we currently have no information on when the item will be available and when we will be able to deliver it. As soon as something changes in this regard, we will post it here. Sorry.
Hello,I own a Philips Soundbar Fidelio b 97. I have only bought it second-hand for 2 months now and it always went very well until 3 days ago, the surround speakers no longer play and charge automatically (flickers red then just red, off again and so again constantly) as well as the subwoofer which I can no longer connect. I have already tried everything (reset everything, set factory settings and unplugged cables, Bluetooth turned off back on, Wi-Fi off and back on. When the soundbar is turned on, the subwoofer light comes on. I don't turn it on. Then I do it manually, press the pair button for 5 seconds, then it quickly flashes blue and I can't connect. The soundbar just turns on and works fine, but the surround sound speakers don't work. Can you help me with that please? Hopefully a software update problem.
Kind regards, Yves
The Community is made for claims concerning the ownership and use of products.
We understand your dissatisfaction, this is quite normal and we are truly sorry for the circumstances incurred. It is not in our interest to disappoint our customers with delayed deliveries.
Indeed, the delivery time is supposed to inform you, as accurately as possible, of the time you should expect to wait before receiving the item, once it has been ordered.
However, please note that this time is based on information provided to us by our supplier. Unfortunately, it is not uncommon for suppliers or manufacturers themselves to be unable to meet their deadlines and therefore delay the delivery of your item. This is why our website states that we can never guarantee a delivery time.
We should receive a supply within a few days.
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