Yes, I have connected my MacBook Pro (19), for example. Everything works, including KVM (external keyboard, mouse). Important: By default, only 60hz is possible via USBC / Thunderbolt, but if you change the USB mode of the KVM to USB 2, then it also works with 100hz via USBC.
Hello Akulhanek
When you connect to the screen via USB-C cable, the HUB is active.
Works fine, have the screen too.
The USB-C cable is included, with a USB-Type A adapter.
I agree with Moadin1973, no dropouts. Have you installed the driver https://www.philips.at/c-p/346B1C_01/curved-ultrawide-lcd-monitor-mit-usb-c-anschluss/support?
Sorry, I cannot comment on the product. it was not delivered to me and there was no refund to me. I am still in discussion with Galaxus to supply the product or refund my money. I had a terrible experience with GALAXUS
I use a Thunderbolt 3 cable which also works for video transmission. A normal Usb3 cable is only sufficient for charging, but does not transfer images.
Not quite as often, but yes, it also happens regularly on a Surface Pro 7, but not on the Mac. For this, the Mac can not only lock the screen on this screen, but it always goes straight to sleep.
Writing this message from my MacBook to this monitor (via USB-C) ;)
It works fine for me, just plug the cable (the supplied cable, a longer one I tried didn't work) into the monitor, and select USB-C with the USER button so that the USB hub is active. I hope this helps you :)
I see two possibilities:
1. was the original USB-C cable from the monitor used?
2. The input channel for the KVM switch can be defined in the monitor settings. If necessary, check this.
The keyboard attached to the USB hub of the monitor wakes the monitor from standby after changing the source on the monitor to the other notebook. One keystroke is then enough.
We have around 15 of these monitors in use in our shop and work with Lenovo ThinkPad E14 i5s. We started replacing individual Lenovo devices with i7s a while ago and have noticed that the internet connection drops completely during Teams Calls. The problem seems to be related to the USB-C connection when the LAN cable is connected to the monitor. The latest Philips drivers are from 2019 and don't help. As a workaround, we connect the LAN cable with a USB adapter directly to the notebook, then the problem does not occur, but costs us an adapter and a USB slot. Do any of you know the problem and have been able to fix it successfully? Many thanks and best regards
Dear Community
I need your help as not even Philips can help me. I have connected the screen to my laptop via USB-C, but there is no picture. I get the message "No video input signal". Philips told me that I don't need to do anything else and that the screen is therefore defective. They sent me a new one. Same problem with the new one, of course. I'm no dummy and I always help people in the shop with minor IT problems, but this is beyond my knowledge - I don't know what else I can do and I'm getting desperate.
Here's the problem:
I have a 2021 MacBook Pro and a Lenovo for business. I really want to be able to use the monitor's docking station as I bought the monitor specifically for this purpose. Which cable do I need to use for the connection? USB-C on the monitor is already clear. But what at the other end; USB-C to USB-C? (this was not included with the monitor 2x and was subsequently supplied by Galaxus). So I find it strange to use a cable that is not supplied as standard. Do I need an additional driver or is the cable connection usually sufficient? When I connect via cable, "video signal" is simply not recognised. Do I need to make any other settings?
Please provide step-by-step instructions.
Thank you very much!
A correct cable should be supplied, at least that was the case for me. But be careful: the supplied cable has a USB-C connection on one side and a USB-C connection with a USB-A adapter on the other side, which must be removed. Then it works. It is possible that the cable provided by Digitec is not compatible with DP-Alt mode, which is necessary for image transmission with USB-C.
I have used this monitor twice myself, but mostly I use a Lenovo notebook with it. However, I have also connected it to a MAC before and it worked. So please check the following:
- Was there really no cable included? Not even the USB-C with adapter I described? (the cable at the bottom left of this picture: https://www.prad.de/wp-content/uploads/2019/12/Philips-346B1C-Lieferumfang.jpg).
- Is the monitor set to the correct input?
- Is the external monitor active and set on the laptops? On the Lenovo you can certainly switch the profiles with Windows+P and make sure that "PC screen Only" is not active here (don't know where this is on the Mac, but certainly similar).
I have been using this monitor for just over 3 years with macOS on an iMac and also with my business notebook (Windows 10). Never had to install a driver before. Without administration rights, this is not possible for me on the business notebook anyway.
Hub works perfectly, at least for me (connection to my notebook with a single Thunderbolt 3 cable).
If the device is to be operated at 100 Hz, the hub must be set to USB2.0 instead of USB3.2. This is done via the OSD menu using the buttons at the bottom right of the monitor. So if no USB devices with a high transfer rate are connected to the integrated hub, this is not a problem.
What are possible sources of error when connecting USB-C to Displayport? I recently asked the question of how to bring a connected PC out of "sleep" and noticed that the problem does not always occur. Now I have found out that it probably does not have anything to do with the sleep mode or similar. Rather, the connection from USB-C to Displayport (via a corresponding cable without an additional adapter) seems to be prone to errors. When I start my notebook in the closed state (power button is attached to the side), the notebook starts, the external camera even shows that it is trying to recognise me via Windows Hello, so the notebook has already started, but the picture does not come. What could be the reason for this? Could it be the cable? Would an adapter be better?
About the folded notebook: I would select "Do nothing" in the power settings when it is closed. This is because "Save energy" is usually set there. That may have an influence.
The other thing about USB-C video output.
Here you have to know that the video control is managed by the iGPU alone. If there is an additional graphics card in the notebook, it only displays the image in the video memory of the iGPU (Nvidia Optimus). Therefore, update the iGPU driver.
The BIOS can also influence the functions of the USB-C port. So also update the BIOS.
The BIOS may also have settings for how the Thunderbolt port should behave.
Then there are different chipsets that can be used in these USB-C to DP cables. As well as in the adapters. That can also have an influence. Here, for example, is an expensive Delock cable with an Atmel chipset:
[https://www.delock.de/produkte/G_83710/merkmale.html
Delock DisplayPort - USB Type C (2 m, USB Type C, DisplayPort)
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