Dear Community
I need your help as not even Philips can help me. I have connected the screen to my laptop via USB-C, but there is no picture. I get the message "No video input signal". Philips told me that I don't need to do anything else and that the screen is therefore defective. They sent me a new one. Same problem with the new one, of course. I'm no dummy and I always help people in the shop with minor IT problems, but this is beyond my knowledge - I don't know what else I can do and I'm getting desperate.
Here's the problem:
I have a 2021 MacBook Pro and a Lenovo for business. I really want to be able to use the monitor's docking station as I bought the monitor specifically for this purpose. Which cable do I need to use for the connection? USB-C on the monitor is already clear. But what at the other end; USB-C to USB-C? (this was not included with the monitor 2x and was subsequently supplied by Galaxus). So I find it strange to use a cable that is not supplied as standard. Do I need an additional driver or is the cable connection usually sufficient? When I connect via cable, "video signal" is simply not recognised. Do I need to make any other settings?
Please provide step-by-step instructions.
Thank you very much!
A correct cable should be supplied, at least that was the case for me. But be careful: the supplied cable has a USB-C connection on one side and a USB-C connection with a USB-A adapter on the other side, which must be removed. Then it works. It is possible that the cable provided by Digitec is not compatible with DP-Alt mode, which is necessary for image transmission with USB-C.
I have used this monitor twice myself, but mostly I use a Lenovo notebook with it. However, I have also connected it to a MAC before and it worked. So please check the following:
- Was there really no cable included? Not even the USB-C with adapter I described? (the cable at the bottom left of this picture:
https://www.prad.de/wp-content...).
- Is the monitor set to the correct input?
- Is the external monitor active and set on the laptops? On the Lenovo you can certainly switch the profiles with Windows+P and make sure that "PC screen Only" is not active here (don't know where this is on the Mac, but certainly similar).
