Questions about ASUS ROG Ally

We will try to do this, but unfortunately we cannot yet estimate whether this will be possible before the launch.

I am supposed to receive it at home today so I contacted the service and apparently they have not yet received the item at the depot. This means external stock, which means that it hasn't arrived from the supplier and so hasn't left for me yet. They've asked me to contact them again on Friday if it's still the case... I hope it won't be too late for them to receive them 🫤

Please contact our customer service team directly so that they can help you. https://helpcenter.galaxus.ch/hc/de/requests/new

According to the information available to us, we will be receiving several batches of this item (some after the initial release date). If you do not wish to pay in advance, you can of course choose to pay on invoice at the checkout. The order status should be up to date in your customer area and it is not normal for this to remain unchanged if you have been notified by e-mail that the goods will arrive at the beginning of August. We apologise for this. In order to clarify the situation, please contact our customer service department, which can be contacted by e-mail, chat or telephone via the help centre: https://helpcenter.digitec.ch/hc/fr/requests/new

This is probably a mistake by either Digitec or the ASUS website. In Switzerland, there is currently only one model on pre-sale and that is the one with the AMD Extreme CPU and the 512GB memory. So you can't go wrong if you pre-order this one. :)

Unfortunately, we do not currently have information on the availability of the protection cover, but I assume that as soon as it is available from our suppliers, it will be listed on the site. So I can only advise you to visit our site from time to time.

Not yet, unfortunately. However, we will add accessories to the range as soon as possible.

Steam only internal storage on ally. Others its ok

Given that we're expecting several batches of this product, it's difficult to give you a firm answer, but at the time of writing all indications are that pre-orders placed from today onwards will be delivered in early August.

We are in contact with the supplier and have placed several orders. However, we cannot guarantee when these will definitely arrive.

I have a Onexplayer with ryzen 6800 and you can always use turbo mode, the battery just dies in 70 minutes, any battery with USB-C PowerDelivery and 60w output line should work as a backup battery.

I haven't used the SD card reader yet and am thinking about getting a suitable SD card. Is it just the card that's faulty or the card reader itself? Because if the whole reader is faulty, I won't use it at all... There are different qualities of SD cards. I could imagine that "normal" cards are not necessarily suitable.

never even noticed the gyro lol. will check

the product is available for pre-order at digitec and in europe... official sales will start on 13.6.2023...various online retailers list the product between 706-799 francs

Due to different suppliers and delivery conditions, there may be price differences compared to other suppliers, especially in international comparison. We always try to offer prices in line with the market, but this is not possible for all products.

I can't help you with the second-hand ROG Ally. Mine is new and works well. Only the many updates are tedious. In my opinion, the problem with the SIM has not been solved despite several updates. We'll have to wait for version 2, which will hopefully not have the card slot directly under the fan. My card got too hot a few weeks ago and can no longer be used in the device. It is still recognised on the PC but that doesn't help me much. The only remedy is to install a fixed SSD disc.

As a rule, our prices are automatically based on the market price in Switzerland.

I have no problem, there was an update.

What's more, I won 10 levels in a short space of time and didn't win any vouchers. Do you sometimes earn vouchers and what kind of vouchers are they? A discount from x francs spent. A credit of x francs. Anything else? Thank you in advance for your answers.

Hello, We were able to add the following cover to our website: ASUS ROG Ally Travel Case

Either get the original accessories from Asus, unfortunately only available abroad:https://www.mediamarkt.de/de/product/_asus-rog-ally-charger-dock-ladeadapter-schwarz-2878457.html Or there is a good hub from Ugreen, here is a video from a Youtuber who recommends it: https://youtu.be/UPsQYo-I04g?si=7QW0dnK4vhuhrqSU Hope this helps you.

I'd also like to have official confirmation from Galaxus. ASUS said that it wouldn't and there's even a manual on how to swap the included storage on their official ROG Ally website.

My Rog Ally that I received 2 weeks ago has unfortunately already burnt out the first SD card. So the answer is: unfortunately no.

It is not included in the basic package, just the 230V power cord.