How to log back into your customer account

Depending on your settings, you can log in with a password, a login link sent by email, a passkey, or with your Google or Apple account.

Forgot your password?

You can set a new password yourself.

  1. Open the login page.
  2. Enter the email address of your account and click «Next».
  3. Now you can set a new password by clicking on «Forgot password?».
  4. If you want to log in without a password, select «Send login link by email». We will send you an email with a link to log in.

If you have not yet confirmed your email address at Galaxus, you cannot request a login link by email. In this case, reset your password via «Forgot password?».

Didn’t receive an email? Check your spam folder and ensure you entered the address correctly. The link is valid for 9 minutes.

Don’t have access to the registered e-mail address?

If you no longer have access to the email address you registered with us, write to us in the Galaxus Assistant. We will get back to you as soon as possible to explain the next steps.

Problems with multi-factor authentication?

If you no longer have access to the email address you registered with us, write to us in the Galaxus Assistant. We will get back to you as soon as possible to explain the next steps.

You still have your backup codes

When setting up multi-factor authentication, you received backup codes. Search for them, for example in your password manager or printed out.

  1. Enter one of your backup codes to log in. Each code only works once.
  2. Then disable multi-factor authentication or set it up again.

You no longer have your backup codes

We can disable multi-factor authentication for you. Write to us in the Galaxus Assistant. We will get back to you as soon as possible to explain the next steps.

Problems with the passkey?

With a passkey, you log in using facial recognition, fingerprint, device PIN, or security key.

Your passkey is not available

You might have a new device, reset or lost your device, or deleted the passkey.

  1. Passkey on another device: Select the option for another device during login. Scan the QR code with that device and confirm with fingerprint, face, or PIN.
  2. New device or new browser: Log into your password manager on the new device. After that, your passkey will be available again.
  3. Lost device: Select another login option or write to us in the Galaxus Assistant. We will get back to you as soon as possible to explain the next steps.

Your passkey is not found

You might have created the passkey with a different email address, cannot find your passkey, or the passkey is not displayed.

  1. Check email address: Watch out for typos and ensure you enter the same address used during setup.
  2. Search passkey on device: Check the settings of your device or password manager to see if a passkey is stored for this email address.
  3. Check settings: Ensure that the password manager is enabled in the browser settings or app and selected as default for autofill.

Still can’t log into your customer account?

In case of login problems, you can always try another login option.

Does no login option work? Write to us in the Galaxus Assistant. We will get back to you as soon as possible to explain the next steps.