Wenko

liquidation

  0

How to get 10% off

+31

  47

In the last few months, my orders have often only been delivered after a few days, although the shop advertised delivery the following day. A very recent example: I ordered two smaller products at around 11:00am, both of which were in stock and both showed "delivery tomorrow". I selected the post office as my preferred delivery agent and did NOT select "slow delivery". The order still said "Delivery tomorrow". On the following day, although my order said "Delivery today", it also said "0 of 2 dispatched" and none of the products had been handed over to the post office yet, i.e. it was clear that the products would not be delivered that day. The order then arrived 2 days late. In the meantime, if I really want to have the delivery guaranteed the next day, I have to have it delivered to a store and go and collect it. I realise that Digitec apparently has a high volume of orders at the moment and that there may therefore be delays in delivery. But why isn't it written in the store that the delivery may not arrive for a few days? Why do they still advertise next-day delivery if this is no longer true in most cases anyway? Have you had similar experiences with delivery times? What do you think?

+29

  45

Hello, Vuse's PODs have disappeared, are you planning to reorder them?

  0

How about including the product "Shave & Care 2 in 1, Men" from Colosé ?

  3

I have now had the experience several times that deliveries from Digitec/Galaxus have not been delivered as planned despite having placed an order on time and confirmed the delivery date. I recently received the following message: "Delivery failed - we will try again. Unfortunately ***our driver:in*** your order from Digitec Galaxus AG due to ***unexpected circumstances***." What is particularly annoying is that it is announced as "delivered by the evening". You prepare for it every time, often stay at home extra - and still the delivery doesn't happen. In addition, you then have to set a new date yourself, which means even more work. Unfortunately, this is not the first time this has happened. In my opinion, such a service should not be offered if the deadlines cannot be reliably met. This causes frustration and unnecessary extra work for customers. It's a great pity - I would have expected much more reliability here.

  0