I recently bought a rare LEGO set, and unfortunately, the original box arrived visibly damaged. As a collector, this was incredibly disappointing—not just because of the aesthetics, but because the condition of the original packaging significantly affects the value and integrity of the set.
When I contacted Galaxus about the issue, this was their response:
“Please note that the outer packaging and original packaging are used to protect products during transportation. Damage – especially to the original packaging – may be unattractive, but is not a cause for concern as long as the product itself is undamaged and in perfect working order. Damage to the packaging can therefore not be processed as transport damage.”
Honestly, I found this quite frustrating. This kind of reply completely downplays how important the original box is—especially for rare or retired sets. To many of us in the LEGO community, the box is PART of the product. It’s not just cardboard. It represents the set’s history, collector value, and resale potential. A damaged box can mean a significant drop in value—even if the bricks inside are untouched.
I’m shocked that a sales operations specialist handling collectible items doesn’t seem to recognize this. I’m curious—has anyone else had similar experiences? How do you usually deal with sellers who don’t understand the collector’s perspective?
