Leu-Verlag

In February/March my experience with Digitec was worse than ever (I've been a customer since around 2006/07): - First they delivered the wrong product (which has lasted before), which I then returned and they then didn't send me the right product, but simply sent me a credit note because it was apparently described incorrectly. So they would have lost money on it and I didn't receive the product I ordered. The whole process from placing the order to getting my money back (and unfortunately not the correct product) took from 23 January to 19 February. - After that, I ordered a smartphone that didn't fit me at all. I then requested a return for it. I ordered the smartphone on 19 February and it took a few days before I received it. I sent it back on 3 March and it was received on 6 March. I only received my credit note on 27 March. And only after asking several times and only after I even had to pay an invoice (because Digitec had deducted 10% from the purchase price). I thought it was really bad that it took so long and I don't think it's at all customer-friendly to simply deduct 10%. I know the guidelines and was aware of them, but I think it's weak. The device was in my possession for a few days and didn't have the slightest scratch, even the film was still on it. At Swisscom, for example, it's not a problem if the packaging is open, they have a different policy. - And last Sunday I ordered something from stock. On Monday I was told that I would receive it tomorrow (i.e. today, Tuesday), as I'm used to from Digitec, but apparently they can't even manage that any more. No parcel has arrived today, it will probably be tomorrow. I know these are small things, but they're still incredibly annoying and it's just not what I'm used to from Digitec. In the most tedious case (the second, where I had to wait over three weeks for my money), they didn't even offer any goodwill. What have your experiences been like recently? Unfortunately, it feels like there are no really good alternatives to Digitec (except for certain things)

  4

Since when does Galaxus have such a long delivery time? (The ordered items are all in stock) I ordered them this morning, now the order is not supposed to arrive until Tuesday? (I have not selected slow delivery)

+3

  9

I received the Netatmo smart indoor alarm siren on 10/10/2014. Today I registered a claim and after 30 seconds I received a credit note for CHF 64.00. The siren cost CHF 71.90. It cannot be that there is simply a credit note, either a replacement product must be delivered or at least the same price must be offered. I will also be happy to send you the siren back in exchange for a new one. You are welcome to contact me by e-mail. Service case: SVC7341510

  0

Hello together I suggest to Digitec that for products shipped via Planzer Paket, an estimated delivery time of 1 - 7 days, or "sometime when it fits" is generally displayed instead of the usual "next day". This would improve communication considerably. It would be easier to decide and the expectations would be more in line with reality. Can something like this be implemented? What do you think? Kind regards Tobias

+89

  144

In January 2025, I sent a bug report for a central function of the website. This report was technically detailed and the bug was reproducible on 3 of 4 different platforms. The enquiry was passed back and forth with standard responses. But on the 3rd attempt, the bug was acknowledged and even fixed and then reinstalled 3 months later... In August I reported it again without receiving an answer... I don't feel taken seriously as a customer. Have you had a similar experience?

  1