British Geological Survey

Digitec can't deliver part of my order and the delivery date is constantly delayed. Can happen. What should not happen, however, is that reminders are then sent. I reported this to Digitec and was assured that they would take me out of the reminder process. Instead, I get another reminder today, this time even with the threat of calling in a debt collection agency. I don't have to understand why digitec would rather scare away customers than set up clean dunning processes that take partial deliveries into account. If you don't get your dunning process right, you'll have problems in other places too. You only have to look at the community (returns, etc.). Since the takeover by MIGROS, things have gone wrong here. I will definitely have to rethink my orders at digitec. What do I get out of free shipping if I then have to spend a few hours on such a shambles?

+1

  7

Size and load capacity as product info/filter would be helpful to efficiently find suitable products

  3

There is no filter option to exclude products that are not available (availability: currently not available). I only want to use the filter to see products that I could also buy. Sorting by delivery date does not help either. The sorting is obviously implemented incorrectly, as products that are currently out of stock appear at the top instead of being banned to the bottom.

  0

Unfortunately, there are many shoes that definitely wouldn't fit a flat-footed person like me, so it would be nice to have another filter option here. (see Zalando)

  2

For several weeks now, it has no longer been possible for you (and other retailers such as Brack and CeDe, as well as SBB) to make online payments on the computer using a Postfinance card. You receive an error message that this transaction is not accepted, with the telephone number of Postfinance, where you should get help. Postfinance, however, says it has nothing to do with it, it cannot even see that a payment attempt has been made with the card. It is up to the merchant to solve this problem. My card works perfectly when I make "live" purchases at vending machines or in shops. Wouldn't it be time to solve this problem as well? This could be because Postfinance Cards are now debit cards and no longer Postcards, so you would have to enter different codes, such as the top code on the back of the card and not the bottom 8 digits of the card number and the front, as previously required.

  0