Kopeter:Die 11 Gebote gelungener Busine

More success through clear communication. Good business communication builds trust, avoids misunderstandings, and increases customer satisfaction. Even a 5% increase in customer satisfaction can lead to a revenue increase of over 25%. This book offers directly applicable tips for your next customer conversation. In an increasingly digital world, genuine human-to-human communication is becoming more important than ever. In his new book, business expert Harald Kopeter shows how individuals and companies can successfully communicate with customers. He presents eleven practical communication commandments based on his extensive experience as an entrepreneur, business communicator, speaker, and author. Kopeter avoids theoretical discussions and instead provides concrete impulses, enriched with engaging storytelling, to illustrate how communication can be successfully crafted—and how it can fail. Through vivid practical examples and clear takeaways, readers can directly apply the tips in conversations to effectively achieve their goals.