Questions about KingSmith WalkingPad R2

The difference here is the colour and the supplier, the more expensive one is black and delivered from our warehouse, while the cheaper one is silver and delivered from an external supplier.

The R1 is sold out and unfortunately we can no longer obtain or offer it.

At maximum speed, a noise level of only 75 dB is generated.

Here are the key differences between the Kingsmith WalkingPad R1 and the WalkingPad R2: ## Folding Mechanism - The WalkingPad R2 has a single-fold design, allowing it to be folded in half for storage, while the R1 Pro is noted for its double-fold feature, which further reduces the storage space required. ## Handle Adjustability and Mode - The WalkingPad R2 has adjustable handrails that can be lowered for walking mode (up to 3.7 mph or 6 km/h) and raised for running mode (up to 7.5 mph or 12 km/h). The R1 Pro also has adjustable handles, but the specific speed limits and modes may vary slightly. ## Storage and Portability - Both models are designed for space-saving storage, but the R2's single-fold mechanism makes it slightly less compact when folded compared to the R1 Pro's double-fold design. However, the R2 still offers a very compact storage solution with a vertical storage option. ## Motor and Noise Level - Both treadmills use a brushless motor, but the R2 is specifically noted for its quiet operation, with an idling noise level of 65 decibels. While the R1 Pro also has a quiet motor, the exact noise level is not specified in the same detail. ## Control Methods - Both models offer multiple control methods, including a remote control, the KS Fit App, and foot-sensing control. However, the R2's control interface and additional features like the dedicated phone and tablet slot may differ slightly from the R1 Pro. ## General Design and Aesthetics - The R2 has an integrated aluminium alloy frame and a basic yet robust shape, while the R1 Pro may have similar construction but with potentially different aesthetic details and awards for design. These differences highlight the unique features and improvements in each model, particularly in terms of folding mechanism, storage, and control methods.

See differences in Max. Speed or Max. Motor power

It was included in the scope of delivery. Great device.

This sounds like a warranty case. I think there is something wrong with the power supply

Not yet. The best thing to do in this regard is to contact our customer service team directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Then your request can be checked individually. :) LG

According to the manufacturer, this is not possible. Every user would have to download the app on their smartphone and register.

I ordered it only recently, through a recommendation from a friend. She has been using it for a while and was very satisfied.

We indicate the sub-brand in each case, e.g. AEG, although this belongs to the Electrolux family. This serves the purpose of better subdivision. If this has led to confusion or circumstances, we apologise.

It's there. I overlooked it at first. It's a black plastic part that looks like a protector for something. Press on the connector with a lot of force.

This is the sign of a fault with the item. However, it should also indicate an error code. The errors are listed in the instructions. Otherwise, it is best to contact our customer service directly at https://helpcenter.galaxus.ch/hc/de/requests/new.

Delivery from 200.- includes delivery to the place of use, e.g. living room and commissioning, and is carried out by one of our service partners. If you do not wish this, delivery to the letterbox is free of charge. Unfortunately, the item cannot be collected due to its size and weight.

The item is shipped from our warehouse. In case of problems or defects within and outside the warranty, you can register a corresponding service case directly in your own customer account. You can then return the item to us by post, or it will be collected and checked at a charge. For the exact procedure and conditions, see here: https://helpcenter.galaxus.ch/hc/de/categories/360001502740-Garantie-R%C3%BCckgabe

For a spare parts request for an item, please contact our customer service directly.

So it makes a slight noise when it works and you also have to add the noise of the steps when you run for example. I invite you to watch some videos on Youtube, so you can make an accurate opinion :)

Thank you for bringing this error to our attention. We will adjust the description as soon as possible. In any case, the specifications are correct.