On 31.01.2023 I received an email from galaxus with a callback for this device and the request not to use it from now on (although my device has always worked perfectly - but supposedly there is a fire risk because of the battery). On 02.02.2023 I sent in my details (as requested) to Bissell and so far nothing. Today I called Bissell and was informed that my device will probably not be collected until next month and will then be in repair for at least another 2 weeks until it is returned. No apology, no effort to make amends. Too bad - customer satisfaction doesn't really seem to be important at Bissell. I actually need the machine once a week and have not been able to clean for over 2 weeks now. So I would keep my hands off this brand in the future.
key07
2 years ago
Last Saturday, I made a complaint about another appliance via Bissell-Side and received a reply with queries directly on Monday. I answered them the same day and received a promise of a replacement on Tuesday. So I had a rather good experience, even though it was announced that there might be delays due to a recall.

In the case described, however, I would have reacted the same way. After all, you need the devices all the time.

Question

On 31.01.2023 I received an email from galaxus with a callback for this device and the request not to use it from now on (although my device has always worked perfectly - but supposedly there is a fire risk because of the battery). On 02.02.2023 I sent in my details (as requested) to Bissell and so far nothing. Today I called Bissell and was informed that my device will probably not be collected until next month and will then be in repair for at least another 2 weeks until it is returned. No apology, no effort to make amends. Too bad - customer satisfaction doesn't really seem to be important at Bissell. I actually need the machine once a week and have not been able to clean for over 2 weeks now. So I would keep my hands off this brand in the future.

2 years ago

Last Saturday, I made a complaint about another appliance via Bissell-Side and received a reply with queries directly on Monday. I answered them the same day and received a promise of a replacement on Tuesday. So I had a rather good experience, even though it was announced that there might be delays due to a recall.

In the case described, however, I would have reacted the same way. After all, you need the devices all the time.

Answer

Last Saturday, I made a complaint about another appliance via Bissell-Side and received a reply with queries directly on Monday. I answered them the same day and received a promise of a replacement on Tuesday. So I had a rather good experience, even though it was announced that there might be delays due to a recall.

In the case described, however, I would have reacted the same way. After all, you need the devices all the time.

In the case described, however, I would have reacted the same way. After all, you need the devices all the time.

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