Question about Tefal QT2020 IXEO Power

I'm really disappointed with this item. I need it for a big production where I have to stream many costumes. I am tight in time. The product arrived the next day but it doesn't work. When I full up the water container the water stays inside. As soon as I plug the water container into the base all the water leaks out onto the floor. I was hoping for a replacement product but it seems it will now take a long time where I have to send it back first and they have to repair it. Very disappointing.