I bought this machine from you years ago, but now somehow the bowl or actually just the shaft or the opening of the dough hook has broken and both dough hooks now have play and the thing no longer bakes well. Do you have access to spare parts? Thanks for your help!

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Hello, I don't have any experience with spare parts yet, as nothing has broken on our breadmaker. If Galaxus doesn't have any spare parts - which I assume they do - I would contact the repair service of ALSO Schweiz AG (also.ch). This is the official service partner of Panasonic Switzerland. There is apparently a "Repair Center" at Meierhofstrasse 4 in 6032 Emmen, Tel. 041 266 22 81 (available Mon-Fri 8-12 and 13-17) , Mail: repair@also.ch. 
Good luck!

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Question about Panasonic Sd-Zb2502bxa

I bought this machine from you years ago, but now somehow the bowl or actually just the shaft or the opening of the dough hook has broken and both dough hooks now have play and the thing no longer bakes well. Do you have access to spare parts? Thanks for your help!