Question about Xiaomi X20 Max

Good day together For a few weeks now, the robot hoover has been losing the wiper pads (i.e. the fabric part, not the plastic). I have tested several wiper pads and even replaced the Velcro on the plastic part with stronger ones in desperation. It usually happens on the carpet (only 0.5cm high, so really thin). Carpet detection is activated. In the end, I also put the plastic holder incl. mop pad from our old Xiaomi Mi S10 into the vacuum cleaner and it still happens. Is there a solution to this? I can only find on the net that you should replace the plastic holder and pads, but as it also happens with the ones from the old one, that won't help.