It is important to select the programme for geans and, more importantly, to select the sewing needle for geans.
The machine is not a professional machine but it is not bad.
i would check the manual again and make sure the needle is in the right position. see page 28 in the manual. it is also important to make sure that the needle fixing screw is screwed in correctly... or look at page 37, sewing buttonholes. there you can also adjust the position... could be related to this... have fun... if it works I would appreciate your feedback... I have a lot of plans with the tool myself... sincerely. .radu k.. care2brain@hotmail.com
I haven't had the machine very long, but I haven't found a "fix". You have to hold down reverse, as long as you hold it down the machine sews backwards, if you let it go it sews forwards again.