Questions about Dreame X50 Ultra Complete

This is also the Dreame X50 Ulta Complete. However, this addition was forgotten when the product was recorded and I have passed this on to the responsible department for correction and it will be processed as quickly as possible.

Yes, you can use the robot vacuum mop for cleaning parquet floors. The robot has automatic water regulation and liftable mop pads that allow you to control the moisture and avoid damaging the parquet. You can also adjust the cleaning programmes to ensure that the appliance cleans gently and efficiently on your parquet.

The robot hoover can be used on different floors as it has laser navigation that enables precise mapping. However, there are no specific functions that directly optimise it for use on multiple floors without manual changeover. You may have to move it manually from one floor to another as it has no automatic floor detection or changeover.

Thank you for your comment, we will be happy to clarify this.

The mop pads are not made of microfibre, but of the same material as a normal mop

I will test it. Feedback will follow.

The exact depth of the top section of the charging station without the ramp is unfortunately not included in the available information. The base station has a depth of 457 mm, but specific details on the depth without the ramp are not given. You could contact manufacturer support for more detailed information.

Sometimes manufacturers only offer certain warranty periods when purchased directly or from certain dealers. These guidelines apply to us: https://ch.dreametech.com/pages/after-sales-policy

Hello, we have high-gloss tiles and the tiles have never shone like this before. We are very satisfied with the cleaning.

You need to change the water in the robot vacuum's docking station periodically, but the exact frequency depends on usage. Generally, you should refill the clean water tank and empty the dirty water tank after each mopping session to maintain cleanliness and prevent bacterial growth. The docking station automatically refills the water tank and cleans the mop pads, but you will need to manually refill the clean water tank when it is empty.

The Robot Vacuum Cleaner is basically suitable for various floor types, including hard floors such as natural stone. However, the mopping pads can wear out more quickly depending on the floor type and cleaning frequency. It is advisable to check the mopping pads regularly and replace them if necessary to maintain cleaning performance.

The robot hoover's fresh water tank and dirty water tank can be filled and emptied manually. However, it is possible to install an optional water connection to automate these tasks.

The Dreame X50 Ultra Complete is able to cope with uneven flagstone floors thanks to its advanced navigation technologies and robust construction. The laser navigation and obstacle detector help to recognise and avoid obstacles. However, there is no specific information on how well it copes with very uneven floors.

Yes, this is quite normal behaviour. The DREAME X50 ULTRA saves the network data (SSID and password) once when connecting to your WLAN. As soon as you switch on the WLAN on the router again, the device "remembers" this access data and automatically reconnects without you having to do anything else.

The following items are included with the Dreame X50 Ultra Complete: - 1x cleaning agent - 3x dust bag - 3x filters - 2x side brushes - 1x main brush set - 12x mop pads (not just 2 as you ask). This extensive scope of delivery therefore includes a wide range of spare parts and accessories to facilitate the use and maintenance of the appliance.

The Dreame X50 Ultra Complete can overcome door thresholds and obstacles up to a height of 6 cm. This is done using the ProLeap system, which divides the crossing into two steps: first 4.2 cm and then a further 1.8 cm. The device can easily overcome a door threshold of 3.5 cm, as this is below the maximum height of 6 cm.

Thank you very much for pointing this out. A correction request has been sent. According to Dreame, the product can overcome 6 cm.

The Dreame X50 Ultra Complete is equipped with several functions that allow it to be used efficiently in multi-storey condominiums without having to move the base station. ## Multiple floors and base station - The robot can clean on different floors without having to move the base station. However, the base station must remain in a fixed location, as the robot must return there after cleaning to recharge and empty itself. ## Return to the base station - When cleaning is finished and the base station is on another floor, the robot will attempt to return to the base station. The X50 Ultra Ultra Complete has advanced laser navigation (LiDAR) and VersaLift navigation, which enable it to overcome obstacles and steps of up to 6 cm. This means that it is able to navigate between floors to return to the base station, provided the steps are no higher than 6 cm. ## Behaviour if the base station is lost - If the robot cannot find the base station, it will not drive around looking for it all the time. Instead, it will head for a safe place and wait there until it is brought to the base station manually. The X50 Ultra Complete's comprehensive app also makes it possible to control the robot manually and guide it to the base station if necessary. Overall, the Dreame X50 Ultra Complete is well suited to multi-storey homes, thanks to its advanced navigation and ability to negotiate obstacles.

This one would fit: Dreame water connection However, this item is currently not available from us.