Konfliktmanagement

Resolving conflicts is becoming increasingly important for leaders, as the rapid pace of change and the growing confrontation with other cultures increase the potential for conflict. Gerhard Schwarz, a recognized expert in conflict management, provides a variety of suggestions for constructively dealing with conflicts. He clarifies the purpose of conflicts and emphasizes the importance of acknowledging them. A central thesis is that the conflict behavior of individuals, groups, or organizations can only be improved by incorporating a thorough analysis phase between the emergence of the conflict and its resolution. Now in its 9th, revised edition with useful additions. An exciting and inspiring read, essential for successful conflict management in practice, featuring many examples.