Difficult Conversations
English, Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher, 2011Delivered between Tue, 23.9. and Wed, 24.9.
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Product details
We know we must talk to a colleague, our boss, or even a friend about something that can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.
Language | English |
Author | Bruce Patton, Douglas Stone, Roger Fisher, Sheila Heen |
Number of pages | 352 |
Book cover | Paperback |
topic | Personal development |
Year | 2011 |
Item number | 7663250 |
Publisher | Penguin Random House |
Category | Guidebooks |
Manufacturer no. | K5 053868696 |
Release date | 3.11.2011 |
topic | Personal development |
Language | English |
Author | Bruce Patton, Douglas Stone, Roger Fisher, Sheila Heen |
Year | 2011 |
Number of pages | 352 |
Book cover | Paperback |
CO₂-Emission | |
Climate contribution |
Height | 198 mm |
Width | 129 mm |
Weight | 245 g |
Length | 20.10 cm |
Width | 13.20 cm |
Height | 2.50 cm |
Weight | 245 g |
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24 Months Warranty (Bring-in)
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Warranty score
How often does a product of this brand in the «Guidebooks» category have a defect within the first 24 months?
Source: Digitec Galaxus- 107.Mosaik0.2 %
- 107.Orell Füssli0.2 %
- 107.Penguin Random House0.2 %
- 107.Pocket0.2 %
- 107.Redline0.2 %
Warranty case duration
How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?
Source: Digitec Galaxus- 1.AT0 days
- 1.Penguin Random House0 days
Return rate
How often is a product of this brand in the «Guidebooks» category returned?
Source: Digitec Galaxus- 97.Larousse pratique0.8 %
- 97.O.W. Barth0.8 %
- 97.Penguin Random House0.8 %
- 97.Piper0.8 %
- 97.Rother0.8 %
Source: Digitec Galaxus