Difficult Conversations

English, Bruce Patton, Douglas Stone, Sheila Heen, Roger Fisher, 2011
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Product details

We know we must talk to a colleague, our boss, or even a friend about something that can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

Key specifications

Language
English
Author
Bruce Patton, Douglas Stone, Roger Fisher, Sheila Heen
Number of pages
352
Book cover
Paperback
topic
Personal development
Year
2011
Item number
7663250

General information

Publisher
Penguin Random House
Category
Guidebooks
Manufacturer no.
K5 053868696
Release date
3.11.2011
Sales rank in Category Guidebooks
1098 of 191813

Book properties

topic
Personal development
Language
English
Author
Bruce Patton, Douglas Stone, Roger Fisher, Sheila Heen
Year
2011
Number of pages
352
Book cover
Paperback

Voluntary climate contribution

CO₂-Emission
Climate contribution

Product dimensions

Height
198 mm
Width
129 mm
Weight
245 g

Package dimensions

Length
20.10 cm
Width
13.20 cm
Height
2.50 cm
Weight
245 g

30-day right of return if unopened
24 Months Warranty (Bring-in)
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Warranty score

How often does a product of this brand in the «Guidebooks» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 104.MARABOUT
    0.2 %
  • 104.Orell Füssli
    0.2 %
  • 104.Penguin Random House
    0.2 %
  • 104.Pocket
    0.2 %
  • 104.Solar
    0.2 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • 1.AT
    0 days
  • 1.Kein & Aber
    0 days
  • 1.Penguin Random House
    0 days

Return rate

How often is a product of this brand in the «Guidebooks» category returned?

Source: Digitec Galaxus
  • 91.Little, Brown and Company
    0.8 %
  • 91.National Geographic
    0.8 %
  • 91.Penguin Random House
    0.8 %
  • 91.Rother
    0.8 %
  • 91.Various Publishers
    0.8 %
Source: Digitec Galaxus