I received the little fountain today, unfortunately it doesn't work as expected... The water doesn't come up to the flower and just flows a little to one side. However, I followed the instructions. What can I do?

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Unfortunately, the item may be defective. Please contact customer service: https://helpcenter.galaxus.ch/hc/fr/requests/new

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Question about Catit flower fountain

I received the little fountain today, unfortunately it doesn't work as expected... The water doesn't come up to the flower and just flows a little to one side. However, I followed the instructions. What can I do?