I bought this chair the other day. Now a welding spot on the right side is broken. Since the chair is over 30kg, it costs quite a lot to send it by post. Talking to Digitec support I was told that shops only accept up to 30kg and the M-Pickup places only up to 20kg.

The only option is to use Digitec's pick-up offer (CHF 60) or to send the chair directly to the post office for the same price.

Personally, I find it an impertinence that the customer has to pay almost 13% of the purchase price in the event of a warranty claim.

Isn't there another solution that doesn't cost 60 francs?

Question

I bought this chair the other day. Now a welding spot on the right side is broken. Since the chair is over 30kg, it costs quite a lot to send it by post. Talking to Digitec support I was told that shops only accept up to 30kg and the M-Pickup places only up to 20kg.

The only option is to use Digitec's pick-up offer (CHF 60) or to send the chair directly to the post office for the same price.

Personally, I find it an impertinence that the customer has to pay almost 13% of the purchase price in the event of a warranty claim.

Isn't there another solution that doesn't cost 60 francs?

Accepted Answer

The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually. Alternatively, you can also contact the manufacturer directly: https://www.noblechairs.ch/contact

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