The card is suddenly no longer recognised, tried many things, new CMOS battery, CMOS jumper reset, Bios update, tried 2 other cards, (they both work perfectly, unfortunately too old for WIN10), RX 570 is no longer recognised, not even BIOS starts, no video signal to recognise, Led flashes white as always, fans do not turn. Why can't I get a support reply? All free on Monday?! Smh
Good day Beat
The card has been running since I bought it (June 2018) ,on 2 screen, nothing in hardware has been changed since August, that's when I added 2x8Gb G.Skill Tridentx.
About last week,had reinstalled the card software,self driver.
When I tried to stream the day before yesterday, via RadeonLive, after 1 minute was dark, PC continued to run, but no video signal more.
Procedure- 1. unfortunately I can't, no other PC, but on my PC the LED still lights up white when connected.
2. power connections all ok, PC is running with another GK.
3.have tried 2 other GK, they both run without problem. Nvidia GT610 /Ati Hd Series 4650
4.BIOS was also reset with a jumper.
5.reported it on Digitec.ch as a return, "position registered".is there anything else that needs to be done or should I send the product back?
Thank you very much for your help!
Fg Bruno
Hello Garcia B
What was done when the card was still working? (Update / firmware / mainboard / graphics card / power supply / screen)?
I recommend the following procedure:
1. test the card in another computer (in operation the LED on the power supply lights up white)
2. check power connection
3. check PCI-Express connection
4. update BIOS/UEFI and/or reset settings
5. register warranty
I look forward to your feedback
Greetings Beat
A customer wrote to us directly:
The symptoms described possibly indicate an insufficient power supply. On the one hand, the PC seems to work perfectly with an older graphics card. On the other hand, the BIOS test is apparently not even carried out with the new graphics card when the PC is switched on.
The RX570 requires up to 150W at 12V. This power should therefore be available at the card's 8-pin (4+4) auxiliary power connector. In my opinion, a power supply unit with a minimum of 550W (better 650 or 750W) and 12V output with cable 4+4 or 6+2 is a prerequisite for this.
If the power supply of the MB and the graphics card are designed correctly, a defect in the card would still be a possibility.
When assembling my new PC with the RX570 I mentioned, my old, rather dusty 650W power supply gave up the ghost. Since then, I no longer have any problems with 750W.
In my experience with hardware failures, power supplies are undisputedly in first place.
