The Community is made for claims concerning the ownership and use of the products. For all other questions or complaints, please contact customer service. However, it is certainly possible to repair the product, but this will be at your expense. To do so, you will need to visit one of our branches:
https://helpcenter.digitec.ch/hc.... You will be asked for an initial payment of approximately 150 chf. For more details, please contact customer service.