I am on my second of these and I cannot recognize this device on any mac or pc. I have tried 2 different ssd's and still no go...anyone have the same problem??

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I looked at the M.2 2280 etc to look for compatibility and failed to understand the NVMe and SATA differences. I am very embarassed! So I ordered the correct NVMe ssd just now. Many thanks for the reply!

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The problem is that there are 2 types of M.2 devices. One works and the other one NOT. 
NVMe and SATA. Sata is the slower one. This case is for NVMe ONLY. I guess you are using SATA M.2 drives and because of that it's not working. Look also here for an explanation https://www.youtube.com/watch?v=fJCHx7mZEKo

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Question about Icy Box Enclosure 1x NVMe, IB-1817M-C31

I am on my second of these and I cannot recognize this device on any mac or pc. I have tried 2 different ssd's and still no go...anyone have the same problem??