CHF115.– CHF57.50/1TB
WD Elements Portable
2 TB
Question about WD Elements Portable
Hello, I have a problem with my WD external hard drive. It stopped working overnight. It is always plugged into my PC, I never move it. It has not suffered any physical damage. It has never been dropped. I tried to recover it using CMD and Linux, but nothing works. When I plug it into my PC and start it up, it causes everything to crash until I unplug it so that my PC can continue running normally. I don't know if you can help me. Thank you very much in advance.
If the drive causes Windows Explorer to crash completely or prevents the PC from booting as soon as it is plugged in, it is a classic symptom of critical bad sectors or a stuck read head: the OS tries to read the partition table in a loop and waits for a hardware response that never comes (hence the complete freeze). Check with another USB 3.0 cable just in case the controller is dropping out due to lack of voltage, but if it does the same thing under Linux, the drive is physically dead; claim the warranty immediately.
Hello, We are sorry that you are experiencing problems with an item purchased from us. If you are unable to find a solution, please do not hesitate to make use of the warranty: https://www.digitec.ch/en...