Actually very satisfied with the headset until a few days ago.
I've had the headset for about half a year now, and well, the dongle no longer works. It doesn't connect and in the iCUE software I only get an error message without any indication. Also, when I put the headset into wireless mode, it shuts down and runs out of battery. When I put it back into USB mode, it says "Charge complete". Unfortunately, the alleged fix from Corsair itself did nothing at all :(
Maybe someone can help me, if not I would be interested if I can get a replacement at Digitec or if this only works via Corsair.
Thank you.
I have the same device and know your suffering. There are many who have to struggle with connection problems, metallic and crackling sound. The Corsair forum and other forums are full of such tales of woe.
Perhaps there is now a sustainable solution for your problem:
https://www.reddit.com/r...
https://forum.corsair.com/forums...
Search terms: connection loss, connection drop, connection issue
I was also experiencing constant wireless dongle connection drops in combination with a metallic and crackling sound. After a few weeks of problem-free operation, these problems (I assume) occurred after the Windows 10 update to Build 1903.
Solution for me: Clean Windows 10 reinstallation on an empty partition without (!) subsequent installation of iCUE. Of course, some people don't want to do without these features, but for me the operation with the "standard software" of Windows is sufficient (sound and microphone work without problems in both USB and wireless mode).
Btw: Corsair promises to have these problems under control with almost every new iCUE software. The forum posts paint a different picture. For me, this broken software will not be used again for the time being.
Another hint: Your USB hub only has a limited number of so-called endpoints. A device does not necessarily use only one endpoint. The Corsair Virtuoso occupies 5 (!) endpoints in USB mode. If you occupy all available endpoints or even more than the available ones due to additional USB devices, you run into a resource shortage and Windows starts to prioritise the endpoint resources independently (and according to my observations constantly). If your wireless dongle has to walk the plank, you will inevitably experience disconnections (and as long as no resources are allocated to the dongle, you will not be able to reconnect).
Note 1: Even a plugged-in USB cable (without a connected device) can occupy endpoints under certain circumstances!
Note 2: An external USB hub (whether powered or unpowered) is not a solution to this problem, as it does not give you more endpoints (only more USB ports). I suspect (haven't tested it myself) only a PCI-E USB card could expand the USB endpoints.
You can check the number of endpoints a device occupies with the following software:
https://www.uwe-sieber.de/usbtreevie...
Good luck with solving your problem! Don't waste too much time with it, a return and refund of the purchase price is justified enough in my eyes, with reference to the many and varied problems (see Corsair forum).
