CHF97.– currently CHF303.– new
Sony WF-1000XM4
ANC, 12 h, Wireless
Questions about Sony WF-1000XM4
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Unfortunately I tried but it pressures the ear, so don't count on that
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Indeed, after about a year, I have similar problems.
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Hi Esther-gloor,
we are sorry to hear that you have lost your charging case. You can get a new charging case to match the colour of your device using the following part number.
Black charging case: A5036917A
Platinum Silver: A5036918A
Sony Europe
Thank you for this tip. I was about to buy some but this seems to be quite a problem especially with audio content like podcasts. Since I listen to podcasts half the time, it's a no-go.
Hi, the article number is EP-NI1000 (you add, s,m or l for the desired size at the end)
On Galaxus: https://www.galaxus.ch/search
At Sony: https://www.sony.ch/de...
I'm not sure how much it costs for a piece of foam...
You can do the following:
1. 🔧 Reset and re-pair the headset
- Sony recommends the following for sound problems: "Reset + Re-pair"
- Press and hold both earbuds for 10 seconds → Delete pairing.
- Then pair again with the smartphone.
2. 🎚️ Deactivate "Speak-to-Chat" and adaptive noise control
- Open the Sony Headphones Connect app
- Deactivate:
"Speak-to-Chat"
"Adaptive noise control"
"Optimisation on movement"
3. 🌀 Activate wind noise reduction
- In the app: → "Sound" > "Wind noise reduction" → ON
This switches off the external microphones in a more targeted manner.
4. 📶 Set the Bluetooth codec to "Priority on Connection Quality"
- In the app under "Bluetooth connection" → Prioritise connection quality
- Not: "Prioritise on sound quality" - this leads to instability during phone calls.
5. 📲 Try with only one earbud
- Use only one (e.g. on the right) - Sony then prioritises a single microphone with "Beamforming".
6. 🔄 Update the firmware
- The latest version (e.g. 2.0.2 or higher, version 2024/2025) improves microphone logic during phone calls.
- Check in the Sony Headphones app under "System" > "Firmware".
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These are perfect: https://www.amazon.de/dp...
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Yes, simply via Bluetooth if the PC is capable of this, like other corresponding headphones.
The product mentioned is offered by a third-party retailer via our platform, over whose prices we have no influence. Unfortunately, the product is also on sale.
I would recommend contacting Digitec support. This is the Community, where other customers usually respond and Digitec employees rarely do.
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Maybe there is a way to update Bluetooth. Otherwise return
I would say - no - there is not - at the moment these are available at CHF 169.
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Yes, you can order replacements on Amazon and Ebay
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Yes
The product is unfortunately on backorder, so we are still waiting for deliveries. We hope that the situation will calm down soon and unfortunately have to ask for a little patience until then.
Sony does not plan to offer the charging case. At least not yet. It is best to ask Sony directly.
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As always with Sony, everything is included, three different sizes of ear pads per ear.
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Hi,
on our support page you will find instructions on what to do if you have lost the charging case or an earphone?
Sony Support EN
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