You cannot simply replace the defective handset of your Duo version with the E560 HX (CH version) offered here, as this is a DECT handset designed for operation with routers or DECT base stations. The E560 HX is not an analogue handset, but a cordless DECT phone, while your Duo version is presumably an analogue landline phone. It is therefore not compatible. For a replacement, you should use an identical or compatible handset from the same Duo series.
The telephone does not require its own base station as it is a universal handset. It must be connected to a DECT-capable base station or directly to a router with an integrated DECT base, such as a Fritzbox. You can therefore register the new phone directly on the DECT side socket of your Fritzbox without needing an additional base station. The connection is made via DECT, similar to your previous Gigaset phones on the Gigaset Go Box 100.
The mains adapter is not included in the scope of delivery as the phone is operated with two AAA rechargeable batteries, which are inserted into the charging cradle. The charging cradle is operated with a separate mains adapter, which is normally included with the charging cradle. For the Gigaset E560 HX (CH version), a special mains adapter (e.g. Gigaset mains adapter C705) is used, which is available separately.
You can register and use the Gigaset E560 HX phones directly via DECT with your Fritzbox 7590. The Fritzbox supports DECT phones like the E560 HX, so you can easily use them as a replacement for your old C430 phones.
Step-by-step solutions:
- 1. base station switched on?
Make sure that the DECT base station (e.g. router with DECT or Gigaset base) is switched on and functional.
- 2. register handset again
Press the registration button on the base station (usually DECT/WPS) for approx. 3-5 seconds.
On the handset: Menu → Settings → Handset → Register → Enter PIN (default: 0000) → Select base.
- 3. HX models require a DECT base
The E560 HX is a "universal handset" that does not have its own base station.
It must be registered to a DECT-capable base station or a router (e.g. Fritz!Box, Swisscom Internet Box).
- 4. check range
Make sure that the handset is within range of the base station (max. approx. 50 m in buildings).
- 5. reset as last option
If nothing helps: Reset handset to factory settings → Menu → Settings → Handset → Reset.
The E560 HX (CH version) works with Swisscom Internet-Box 2, as it is designed to be compatible with Swisscom DECT routers connected to a fixed (IP) connection. This fixed-line telephone uses DECT technology and is compatible with Swisscom Internet-Boxes, including Internet-Box 2, which supports fixed IP telephony via DECT.
Yes, the device is supplied with rechargeable batteries. The official documentation confirms that it is operated with 2 NiMH AAA rechargeable batteries, which should be included in the scope of delivery as they are necessary for operation. If you are unsure, we recommend that you take a look at the supplied packing list or the operating instructions.
The question here is whether a general forwarding of all calls without call acceptance or a forwarding during the call is meant.
In my opinion, the former has nothing to do with this handset, which needs a base station for such functions. Call forwarding is normally set on the base station or in the web interface of the telephone provider (Swisscom, Sunrise etc).
Forwarding during an ongoing call is only possible internally to another handset on the same base station.
The Gigaset E560 HX (CH version) comes with a charger as standard. You therefore do not need to buy a separate charger as an accessory, it is already included in the scope of delivery.
There is a Gigaset website for mutual compatibility:
https://www.gigaset.com/ch_de/cms/service/kompatibilitaet/produkte.htm
The UPC Connect Box does not have a built-in DECT base station, only analogue telephone connections. Handsets would have to be connected to a DECT base connected to it.
Thank you very much for the answers! Then Digitec should declare this correctly, I cancelled it and bought a SL450A GO. This is currently connected to my Swisscom Businesses 2.0 router and works, so I tested it shortly before on the Swisscom Internet Box 2 and it worked there too! Greetings Martin
In principle, all Gigaset handsets with the abbreviation HX are suitable.
My experience is that all Gigaset phones with the 1.8" screen have a very small font on the display, with the exception of the E560HX, so I opted for a Gigaset with a 2.4" screen (SL450 HX), but there are others (e.g. CL 660 HX).
But if the E560 HX is good then you can buy more of them and use all phones the same way ;-)
For example, the menu navigation on the E560 is different from that of the SL450.
When buying, make sure that only the handset is included and not a complete set with handset and base station.
The Gigaset devices and base stations are fully compatible with each other as long as the age of the devices is approximately the same. If the age difference increases, individual functions may not be supported. The basic functions (making calls and transferring calls) are always possible, as this is specified by the DECT standard.
This telephone is only a handset and must be connected to a base station (e.g. Swisscom Box) via DECT or CAT-iq. This telephone cannot be used standalone.