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Makedonska 44/6
RS-11000 Belgrad
Team Lead Marketplace (f/m/d)
- Belgrade
- 80% - 100%
- Customer Service
- English
Galaxus culture finds its origin in our values: cooperative, innovative, piratesque, responsible, and ambitious. We give feedback straight-up granting everyone the power to own their actions and grow through epic wins and rough patches. “Grow with us. Be brave, stay true" is the mantra that inspires transparency, boosting a culture of openness and knowledge-sharing.
As the top Swiss e-commerce platform, with a crew of over 3,200 across Switzerland, Germany, and Serbia, Galaxus is on the move to new markets. We're on the lookout for characters who know that it’s diversity that gets us to grow and succeed. Being bold and out-of-the-box isn't just encouraged — it's basically our brand.
As a Team Leader for Marketplace Operations, you will guide a team of 10-12 Marketplace
Specialists to deliver exceptional customer experience and ensure smooth day-to-day
operations. You’ll combine hands-on leadership with analytical insight to drive performance,
enhance processes and foster a culture of learning and collaboration. This role is ideal for
someone who thrives in a dynamic environment, balancing operational oversight with
strategic improvement initiatives.
Your responsibilities
- Team Leadership: Lead, motivate and support a team of Marketplace Specialists,
ensuring smooth daily operations and consistent service quality. - Goal Setting & Performance: Define clear team objectives, monitor progress and
provide the resources and guidance needed for success. - Operational Excellence: Oversee efficient and high-quality handling of customer and
merchant inquiries across all channels. - KPI Monitoring & Reporting: Track key performance indicators, prepare reports
independently and proactively implement improvement actions based on available data
insights. - Escalation Management: Oversee escalated cases and complex issues promptly,
ensuring quick resolution and customer satisfaction. - Resource Planning: Manage workforce scheduling, capacity planning and vacation
coordination to maintain balanced workloads and high productivity. - Process Optimization: Identify inefficiencies, propose enhancements and drive
process improvement initiatives that streamline operations. - Coaching & Development: Foster a culture of continuous learning through regular
feedback, 1on1 coaching and team training sessions. - Cross-Functional Collaboration: Collaborate closely with other departments to ensure
seamless communication and process alignment across teams.
Your skills
- You have a solution-oriented mindset, working independently and with strong
ownership of your team’s performance. - Quick to understand new processes, you take initiative and act decisively.
- Strong analytical and strategic thinking skills allow you to interpret data, identify
trends and develop actionable insights. - You are a skilled communicator, able to align different stakeholders and departments
toward shared goals. - You bring extensive leadership experience (3-5y) that enables you to guide, motivate
and develop a team effectively. - Ideally, you possess a technical understanding of consumer goods, marketplace
platform and/or IT products. - You are fluent in English (spoken and written); German, French or Italian is an
advantage.
Why start with us?
Culture is Everything: Our values—cooperative, innovative, piratesque, responsible, and ambitious—form the foundation of our journey. Culture isn't just part of what we do; it's the essence of who we are. Courage and Unconventionality: Your courage and innovative spirit are valued here. We challenge conventional wisdom, embracing those who dare to think differently. Uncomplicated: Simplicity is at our core. We avoid the unnecessary, focusing on what truly matters—your development, our collective achievements, and tackling challenges with adaptability and resilience. Flexibility and Freedom: We believe that innovation and creativity thrive in an environment where flexibility and freedom are prioritized. We offer home office options and every position is available from 80-100%. Fast Lane Growth: With us, growth is a continuous journey. You'll have opportunities to expand your horizons, both personally and professionally. To support this, we offer all employees up to 350 EDU points per year. This equals EUR 350 or 2100 minutes off work for your development. Other Benefits: Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year, and much more.
We team up for Success
At Galaxus, we grow talent by teaming up with people from diverse backgrounds to build the best team out there. We stand for equal treatment and opportunities for everyone, no matter your ethnic or national origin, religion, sexual orientation, marital status, gender, gender identity, age, disability, or any other status. Diversity is our fuel for innovation and a culture of openness and collaboration. We welcome applicants from all backgrounds, experiences, and perspectives.
Working Language
EnglishWorkload
80% - 100%Location
Digitec Galaxus AGMakedonska 44/6
RS-11000 Belgrad
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Behind the scenes
Become part of our company.
And stay true to yourself.
We believe that shared values are key for long-lasting success. This is why a strong company culture is more important to us than strict rules and guidelines.